Enterprise Solutions Engineer, Service Management

<div id="model-response-message-contentr_1480c0804e0e7d31" class="markdown markdown-main-panel tutor-markdown-rendering enable-luminous-fast-follows enable-updated-hr-color"> <div id="model-response-message-contentr_1489602851a5d5ed" class="markdown markdown-main-panel tutor-markdown-rendering enable-luminous-fast-follows enable-updated-hr-color"> <p id="p-rc_3ff13075f5baf953-157" data-path-to-node="2"><span data-path-to-node="2,1"><span class="citation-333">As a member of the AMER Solutions Org, you will act as a trusted advisor for prospects and clients, driving customer acquisition and accelerating revenue growth through a mastery of strategic sales and Asana platform expertise</span></span><span data-path-to-node="2,3">. In this role, you will be at the ground floor of an emerging go-to-market motion, partnering with a dedicated Account Executive to build repeatable technical plays for Asana Service Management across IT and service teams. </span><span data-path-to-node="2,5"><span class="citation-332">You will bridge the gap between the voice of the business and the voice of the customer, gathering first-party insights to help shape how our product, demos, and technical positioning evolve</span></span><span data-path-to-node="2,7">.</span></p> <p id="p-rc_3ff13075f5baf953-158" data-path-to-node="3"><span data-path-to-node="3,1"><span class="citation-331">This role can either be fully remote in NYC or based in our New York City office with an office-centric hybrid schedule</span></span><span data-path-to-node="3,3">. </span><span data-path-to-node="3,5"><span class="citation-330">If based in-office: The standard in-office days are Monday, Tuesday, and Thursday</span></span><span data-path-to-node="3,7">. </span><span data-path-to-node="3,9"><span class="citation-329">Most Asanas have the option to work from home on Wednesdays</span></span><span data-path-to-node="3,11">. </span><span data-path-to-node="3,13"><span class="citation-328">Working from home on Fridays depends on the type of work you do and the teams with which you partner</span></span><span data-path-to-node="3,15">. </span><span data-path-to-node="3,17"><span class="citation-327">If you're interviewing for this role, your recruiter will share more about the in-office requirements</span></span><span data-path-to-node="3,19">.</span></p> <h3 data-path-to-node="4">What you’ll achieve</h3> <ul> <li data-path-to-node="5,0,0">Partner with the incubation Account Executive to lead technical validation for IT and service team opportunities within mid-market accounts, managing everything from discovery to tailored product demonstrations and close.</li> <li data-path-to-node="5,1,0">Translate complex customer pain points and service delivery workflows (such as request intake, triage, and fulfillment) into practical solution designs and compelling business value narratives for IT leaders.</li> <li data-path-to-node="5,2,0">Advise customers on solution architecture, integrations, administration considerations, and deployment approaches to ensure a confident and seamless fit within their existing technology landscape.</li> <li data-path-to-node="5,3,0">Collaborate cross-functionally with core Account Executives, Customer Success Managers, and core Solutions Engineers to uncover and support expansion opportunities within existing accounts.</li> <li data-path-to-node="5,4,0">Build repeatable demo assets, technical collateral, and structured feedback loops to enable the broader field organization as this service management motion scales.</li> <li data-path-to-node="5,5,0">Surface customer objections and product gaps directly to Product, Product Marketing, and Sales leadership to actively inform the product roadmap and go-to-market strategy.</li> </ul> <h3 data-path-to-node="6">About you</h3> <ul> <li id="p-rc_3ff13075f5baf953-159" data-path-to-node="7,0,0"><span data-path-to-node="7,0,0,1"><span class="citation-326">Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making</span></span><span data-path-to-node="7,0,0,3">.</span></li> <li data-path-to-node="7,1,0">Possesses a strong background in solutions consulting, sales engineering, or a similar customer-facing technical role, with a clear understanding of IT and service team personas.</li> <li data-path-to-node="7,2,0">Proven discovery and technical validation skills, with the ability to uncover workflows, technical constraints, and decision criteria before architecting a solution.</li> <li data-path-to-node="7,3,0">Skilled at presenting product demonstrations, workshops, and whiteboard sessions to both technical and executive audiences.</li> <li data-path-to-node="7,4,0">Capable of explaining technical concepts clearly and credibly, including workflow design, data structures, integrations, and automation concepts.</li> <li data-path-to-node="7,5,0">Thrives in ambiguity and early-stage environments where messaging, product capabilities, and playbooks are actively evolving in real time.</li> <li data-path-to-node="7,6,0">Familiarity with service management methodologies (like ITIL, SLA frameworks, or incident workflows) or experience with ticketing, identity, and workflow automation systems is a plus.</li> </ul> <h3 data-path-to-node="8">What we’ll offer</h3> <p id="p-rc_3ff13075f5baf953-160" data-path-to-node="9"><span data-path-to-node="9,1"><span class="citation-325">Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission</span></span><span data-path-to-node="9,3">. </span><span data-path-to-node="9,5"><span class="citation-324">We believe that compensation should be reflective of the value you create relative to the market value of your role</span></span><span data-path-to-node="9,7">. </span><span data-path-to-node="9,9"><span class="citation-323">To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit</span></span><span data-path-to-node="9,11">.</span></p> <p id="p-rc_3ff13075f5baf953-161" data-path-to-node="10"><span data-path-to-node="10,0">For this role, the estimated base salary range is between $167,300 - $178,500. </span><span data-path-to-node="10,2"><span class="citation-322">The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process</span></span><span data-path-to-node="10,4">. </span&g