Client Advisor

Situated in carefully selected locations worldwide, renowned for their creativity, luxury, interiors, fine art, or bespoke design our stores showcase an exceptional collection of luxury homeware, furniture, artwork, lifestyle pieces, fashion and leathergoods. We work with discerning private clients, interior designers, and collectors, creating a space that embodies inimitable creativity, timeless elegance, artistry, and personal service. This role contributes to building a world class brand by generating sales and prospects, providing outstanding customer service, maintaining store presentation, and supporting operations. Main Responsibilities Sales & Performance • Consistently achieve individual and store objectives. • Be accountable for KPI achievement. Client Experience & Relationship Building • Connect with clients in an engaging, emotional way to provide an exceptional and memorable experience. • Provide an excellent customer experience both on and off the floor: greeting, listening, assisting, advising, following up, and exceeding expectations. • Maintain a balance between presence on the shop floor and engaging in clienteling initiatives. • Engage with a diverse client base, always putting them at ease to develop long lasting relationships. • Maintain regular connection with clients via email, phone, messages, personalized notes and other client treatment initiatives including internal and external events. • Develop and grow your client book, keeping client information updated and complete on relevant company tools. Brand & Product Expertise • Exemplify and share our brand history and heritage. • Highlight product categories through exceptional product knowledge, using storytelling to cross sell and upsell. • Consistently develop product knowledge and adjacent areas of expertise. Teamwork & Collaboration • Perform as a team player, actively collaborating in all activities contributing to the store’s objectives. • Demonstrate agility and entrepreneurial spirit to build the business, adapt to changing contexts, and seize new opportunities. Store Presentation & Operations • Actively participate in visual merchandising in accordance with J.W. Anderson’s visual standards. • Maintain products in an efficient, clean, secure, and organized manner, both front and back of house. • Support with inventory management and ad hoc back of house tasks. Standards & Compliance • Follow company policies and procedures, including J.W. Anderson’s standards for safety and security, grooming and behavior. Skills and Experience needed: • Experience in luxury retail, interiors, or lifestyle products. • Passion for design, craftsmanship, and customer service. • Proven track record of achieving individual goals and contributing to team results. • Experience in a customer centric role. • Deep interest in fashion, art, and culture. • Inclusive and open minded. • Confident, service oriented, adaptable, and empathetic in style and approach. • Effective communication skills with the ability to build and maintain a client portfolio. • Results driven with a commercial mindset, while maintaining a collaborative, team player attitude. • Fluent in English; an additional language is an advantage. • Positive, energetic, and adaptable