Customs Agent
FedEx
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Role overview
FedEx is hiring for the Customs Agent role in Pembroke, US. It is a position with remote work available, Mid-level level, in the Customer Support sector. It was posted 6/8/2026.
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- Role
- Customs Agent
- Company
- FedEx
- Location
- Pembroke, US
- Work mode
- Remote
- Seniority
- Mid-level
- Sector
- Customer Support
- Posted
- 6/8/2026
Description
General Job Description
Under general guidance completes the following tasks:
- Prepares necessary customs forms to enable import, export and transshipments procedures to take place in a timely, efficient and effective manner for consignments arriving/departing via aircraft.
- Prepares forms detailing customs duties, tariffs and taxes/V.A.T. fees to enable timely recovery of costs.
- Prepares international manifests to ensure responsive and efficient customs clearance are possible.
- Ensures station's full compliance with country customs and tax laws and in line with FedEx policies, procedures, practices and rules.
- Interfaces with customs officials and coordinates customs activities with internal operation employees.
- Maintain all customs documentation well organized and properly filed.
- Performs sorting, baggage support at airport and station and retrieves air freight from carriers as required.
- May be required to perform other duties as assigned
Minimum Education:
- High School degree/equivalent
- CRT experience preferred
- Fluent English skills preferred (Customs-specific English required).
- Ability to lift 50 lbs. and to maneuver any single package weighing up to 150 lbs with appropriate equipment or the weight limit required according to current local labor regulations.
- Two to three years in International freight/cargo customs policies, procedures, rules and laws.
- Knowledge of airport and customs clearance procedures preferred.
- Personable and good written and verbal communication skills.
- General office skills and computer literate.
- Drivers license.
FedEx is consistently named among the Worldâs most valuable and admired brands. Some of our recent awards include:
- 2020 Fortuneâs World Most Admired Companies (14th)
- 2019 Fortuneâs Best Places to Work (15th)
- 2019 Forbesâs One of the âBest Employers for Diversityâ
- 2020 FedEx LAC included in the GPTWâs Best Workplaces in Latin America Ranking (24th)
- 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
- 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
- 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
- 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.
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