Division Director

Overview Join Chimes – and go further to help others go far! Chimes is a not-for-profit organization that assists people with intellectual and behavioral challenges to achieve their fullest potential. Primary Job Function(s) • Provides leadership and promotes a shared vision for the pursuit of quality, excellence and innovation. • Provides regular direction, support and technical assistance to a professional team who is responsible for effective and efficient daily program operations. • Ensures operations and programs are in compliance with all applicable laws, regulations and accreditation requirements, taking corrective action as needed. • Attends all OHCQ exit conferences when applicable. • Reviews performance metrics on a regular basis and ensures corrective action as needed. • Ensures adherence to Agency policies and procedures and participates in development and/or revision to same. • Leads the development and implementation for the Quality Assurance Plan. • Develops and implements tools to assess customer satisfaction and monitor same. • Develops and implements annual plans and goals based on customer requirements and business strategy and monitor the same to ensure targeted outcomes are achieved. • Provides for the management of crisis situations including a natural disaster, behavioral or medical emergency or any unplanned situation requiring immediate intervention. • Advocates for patients and individuals served. • Develops, implements and manages annual budget, taking corrective action as needed, to ensure fiscal viability. • Develops, implements and monitors expenditure plans relative to physical plant and furnishings and ensures sites meet health and safety standards. • Reviews and authorizes expenditures consistent with policies, procedures and authority grid. • Ensures resources are allocated efficiently and effectively for program operations. • Leads, implements and monitors strategic plan activities. • Authorizes the addition or elimination of exempt/non-exempt staff positions. • Authorizes staff position changes, transfers, promotions and corresponding compensation changes. • Participates in select recruitment or termination proceedings with Human Resources. • Develops, revises, and approves job descriptions for direct reports and select staff. • Promotes the professional development of staff and ensures compliance with regulatory and Agency training requirements. • Conducts and ensures constructive and timely performance appraisals. • Conducts Directors’ meetings to ensure timely and appropriate communications, team building, and maintains records of same. • Promotes effective and efficient organization communication. • Participates in mentoring programs and oversees professional development plans to increase leadership capacity within the organization. • Promotes positive public relations with other public and private organizations, funders, regulators, families and the general public. • Prepares or supervises the preparation of various fiscal, programmatic and operational reports. • Prepares reports for regularly scheduled Board meetings and attends same. • Maintains confidentiality in all matters. • Keeps supervisor informed regularly regarding status of programs and initiatives and all emergent situations. • Contributes to a work atmosphere in a manner which is positive, enthusiastic, respectful and courteous. Requirements Education: Master’s degree from an accredited college or university in a field related to human services; course work or professional training in the area of business administration Experience: Ten years of experience at executive or senior staff management level, operating programs of a similar capacity; and five years of experience developing and/or administering programs for children and/or adults with barriers to independent living or clinical assistance. Demonstrated skills in the areas of business management, program development, and agency administration. Must work flexible schedule, have strong work ethic, be innovative, earn respect of people served and staff, work with people of diverse backgrounds and range of skills, dedicated to success of the organization, produce high quality work, make high quality decisions, demonstrate proactive leadership, holds others accountable. Must have an acceptable driving record as determined by criteria established by the Agency’s insurance carrier and by Agency policy. Note: At the discretion of the Chief Operations Officer, additional related experience and/or education may be substituted in lieu of the requirements specified above under Education and Experience. What’s in it for you? Total Rewards (For Full-Time Employees = >30 hours/week): • Competitive Pay • Medical, Dental, and Vision Insurance • Tuition Reimbursement options • Flexible Spending Accounts (Health, Dependent, and Transportation) • Life Insurance • Disability Insurance • Paid Time Off • 403(b) with Employer Match • Employee Recognition Programs • Employee Referral Bonus opportunities • Discounts through “Tickets at Work” • And More! To learn more about Chimes, and how you can achieve personal and professional growth within a purpose-driven organization, visit us at: https://chimes.org/Careers.