Chief Operating Officer

Position Overview Our client is seeking a hands-on, technically proficient Chief Operating Officer (COO) to lead and manage the full operational spectrum of our high-end residential home automation and AV integration business. This is not a traditional COO role; it requires an operator who will oversee and actively participate in field operations, project execution, team management, and profitability. Key Responsibilities • Ensure all installers and technicians have full schedules of billable work, optimizing workforce utilization to maximize revenue. • Oversee project timelines, quality, and execution, ensuring successful and profitable job completion. • Manage and recruit installation staff while providing leadership to a small, skilled team. • Be technically hands-on—troubleshoot AV systems, Control4, Cisco, Lutron, and networking issues as needed. • Drive operational efficiency, labor productivity, and company profitability through smart scheduling, resource planning, and process improvements. • Quickly resolve operational or technical issues in the field to maintain smooth project flow. Required Qualifications • 5+ years of experience in residential AV, home automation, or low voltage systems. • 4+ years of management experience overseeing small teams (3–10 people). • Deep hands-on knowledge of Control4, Cisco networking, Lutron, and related technologies. • Strong operational leadership skills, including workforce planning and technical troubleshooting. • Experience owning scheduling, installation management, and day-to-day team output. • Ability to work both in the field and from the office, balancing leadership with technical execution. Preferred Qualifications • Coding experience or tech-forward workflow familiarity (including iPad or mobile software use). • Entrepreneurial or previous business ownership background. Benefits • 100% employee healthcare coverage • 21 days PTO annually