Forward-Deployed Software Engineer

We are looking for a forward-deployed software engineer to strengthen customer-facing engineering efforts in King of Prussia, Pennsylvania. This role combines software development, operational support, and analytical problem-solving to improve how internal teams and customers interact with core systems. The ideal candidate brings strong backend engineering experience, a practical approach to automation, and the ability to turn technical challenges into reliable, scalable solutions.Responsibilities:• Create and enhance internal applications, scripts, and workflows that improve efficiency for customer-facing and engineering teams.• Oversee the health of live systems, investigate irregular behavior, and address risks before they affect users or business operations.• Examine operational and product data to uncover trends, support decision-making, and recommend meaningful improvements.• Investigate customer-reported technical problems, determine root causes, and deliver timely, effective resolutions.• Develop and release product enhancements driven by customer needs while maintaining quality and system stability.• Partner closely with Customer Success, Sales Engineering, and Engineering to remove obstacles and support high-impact initiatives.• Improve platform reliability and performance through thoughtful debugging, optimization, and ongoing maintenance.• Stay informed on evolving technologies and engineering practices, applying new ideas where they add measurable value.