User Researcher

Bristol, Darlington, Manchester, Wolverhampton

Job Summary

We are MHCLG

At the Ministry of Housing, Communities and Local Government (MHCLG), we work on things that make a real difference to people’s lives. We have over 3,500 staff who are based in 20 offices across the UK.

Whether it's through the homes we live in, the work of local councils, or the communities we’re all part of, our work is central to the political agenda. With ambitious and far-reaching goals this year, there’s never been a more exciting time to join us.

The Local Digital team sits within the Ministry of Housing, Communities and Local Government and supports councils across England to deliver more secure, user-centred, cost-effective local public services through open, collaborative and reusable work. A key part of our work is supporting the local government sector to be more cyber resilient and deliver on the ambition of the Government Cyber Security Strategy to be resilient to known vulnerabilities and attack methods no later than 2030.

To Achieve This, We Work Closely With Councils To

• Understand the risk — improving visibility of digital assets, assessing vulnerabilities, and sharing intelligence so councils and MHCLG can make informed decisions about how best to reduce cyber risk.
• Manage the risk — strengthening cyber security posture through continuous improvement, addressing systemic weaknesses, and coordinating effective incident response.
• Strengthen partnerships — promoting collaboration across local government and with national partners to reduce duplication, share resources, and build collective resilience.
  
  

We are now seeking a User Researcher that will support the development of the CAF (Cyber Assessment Framework) for local government, will build compelling stories about user needs across the sector, and work closely with colleagues to design and lead user research activities.

Please note - In addition to the above role in Local Digital, the department is also looking for an SEO user researcher to deliver across our Publishing team – providing insight on the department’s internal and external publishing activities. This role will utilise the same skillset detailed in the below person specification. Appointable candidates not selected for the Local Digital role may be contacted regarding this opportunity.

Find out more about our Digital teams and what they are working on through our MHCLG Digital blog. Please note that MHCLG do not offer visa sponsorship and applicants will need a valid visa for the duration of your employment.

Job Description

As a User Researcher, you’ll:

• Work as part of a design team to develop and improve the CAF for local government to meet the needs of different users
• Ensure user research is conducted with a diverse range of users across the planning system and advocate for their needs when engaging with internal teams
• Plan, design and conduct user research with key user groups to understand their needs and experiences and to understand how the implementation of policies or programmes are impacting them
• Work with community and collaboration and engagement managers to gather intel about users’ experience using the CAF to inform prioritisation of service and product design
• Support the development of routes to recruit participants for research and support the design of a feedback loop for our research and that inclusive research is embedded into all user research practices, ensuring research is conducted with a diverse range of users
• Identify appropriate research methods to meet the aims of the research. Analyse and synthesise user research data to present clear user insights and actionable findings
• Communicate user findings with a range of relevant stakeholders in a clear and engaging way, including senior officials, and advocate for the user needs and experiences using the CAF for local government
• Support the team to develop strategic insights and recommendations from all user research conducted and ensuring user needs, confirming experiences and impacts are embedded into the system mapping and visualisation work
  
  

As a User Researcher, You’ll

• Work as part of a design team to develop and improve the CAF for local government to meet the needs of different users
• Ensure user research is conducted with a diverse range of users across the planning system and advocate for their needs when engaging with internal teams
• Plan, design and conduct user research with key user groups to understand their needs and experiences and to understand how the implementation of policies or programmes are impacting them
• Work with community and collaboration and engagement managers to gather intel about users’ experience using the CAF to inform prioritisation of service and product design
• Support the development of routes to recruit participants for research and support the design of a feedback loop for our research and that inclusive research is embedded into all user research practices, ensuring research is conducted with a diverse range of users
• Identify appropriate research methods to meet the aims of the research. Analyse and synthesise user research data to present clear user insights and actionable findings
• Communicate user findings with a range of relevant stakeholders in a clear and engaging way, including senior officials, and advocate for the user needs and experiences using the CAF for local government
• Support the team to develop strategic insights and recommendations from all user research conducted and ensuring user needs, confirming experiences and impacts are embedded into the system mapping and visualisation work
  
  

Person specification

As a User Researcher, You’ll Have

• Experience or work as a user researcher in a complex policy or delivery environment with an excellent working knowledge of user-centered design practices
• Knowledge of a range of qualitative research methods, knowing how to apply different methods for different projects
• Experience in designing and delivering inclusive user research with a wide range of users
• Skills to be able to involve internal stakeholders in user research activities including co-designing research with multidisciplinary team and raising awareness of the importance of conducting robust monitoring and evaluation of their work
• Skills to be able to analyse research data to generate actionable and implementable insights involving teams to ensure buy-in for those findings
• An ability to meet ambitious deadlines and deliver high-quality work on schedule, including research plans, playbacks and reports
• The ability to present clear and compelling research insights to internal and external stakeholders in a range of formats that suite the audience and delivered in a way that teams can understand and use those insights
• An understanding of and the ability to work with complexity, uncertainty and organisational constraints in a political context
• Experience of working in an open and collaborative way as part of a multidisciplinary team
  
  

Alongside your salary of £44,004, Ministry of Housing, Communities and Local Government contributes £12,747 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

At MHCLG we offer many benefits that range from tailored career pathways and flexible working to MyLifestyle Childcare Voucher and Cycle to Work Schemes. For more information, please click here.<