General Manager - Restaurant

ABOUT INDUSTRIAL TAPHOUSE Industrial Taphouse is a high-energy, full-service restaurant and taphouse in Ashland, VA — part of a growing multi-unit restaurant group operating multiple concepts across the Richmond metro. We serve bold, made-from-scratch Southern-inspired food, pour 30 rotating craft beers, and run a full liquor program in a space that’s become a neighborhood anchor. We’re hiring a General Manager who will have direct influence on menu execution and cost controls, and the backing of an ownership group that invests in systems, technology, and people. We run Toast POS, xtraCHEF for invoice management, and QuickBooks. WHAT THE ROLE LOOKS LIKE DAY TO DAY You’re running FOH and BOH operations across a high-volume restaurant with strong lunch, dinner, and bar business. Your week includes: • Floor leadership and guest engagement during peak service • Weekly inventory counts, food and beverage cost review, and margin analysis using xtraCHEF and Toast reporting • Labor scheduling optimization and payroll management • Team development conversations, coaching, and performance accountability • Coordination with ownership, management, and the marketing team on menu execution, promotions, and operational priorities • Maintaining quality, safety, cleanliness, and health department compliance standards You’ll manage a team of 30–40+ hourly employees and work alongside an existing kitchen leadership team. You report directly to ownership. YOUR FIRST 90 DAYS In your first 90 days, you’ll audit current systems, staffing levels, and operational workflows. You’ll identify margin opportunities in food cost, labor efficiency, and waste reduction. You’ll establish your leadership rhythm with the team — setting expectations, building trust, and creating accountability structures. WHAT WE NEED FROM YOU • 3+ years as a General Manager (not Assistant GM) in a full-service, high-volume restaurant — ideally a scratch kitchen with a strong bar program • P&L literacy: You can read a profit and loss statement, understand food and labor cost levers, and take action on the numbers — not just report them • Team builder: Proven track record of hiring, developing, and retaining strong hourly and management-level staff • Floor leader: You lead from the dining room during a Friday rush, not from the office • Tech-comfortable: Fluent with POS systems, scheduling platforms, and inventory management tools • Guest-first mindset: You genuinely care about hospitality and creating memorable experiences • Competitive and accountable: You’re driven by results but build culture through developing people, not burning them out COMPENSATION & BENEFITS • Base salary: $60,000–$70,000 DOE • Medical and dental insurance program • Paid time off • Shift meals provided • Growth path within a multi-unit, multi-concept restaurant group SCHEDULE & EXPECTATIONS This is a full-time, salaried position. Expect 50–55 hours per week with a schedule that includes evenings, weekends, and holidays. We value work-life balance and build schedules that are sustainable, but we’re honest about what the job requires. HOW TO APPLY Send your resume and a brief note on what you’d bring to this role. Job Type: Full-Time | Work Location: In Person | Ashland, VA Pay: $60,000.00 - $70,000.00 per year Benefits: • Dental insurance • Health insurance • Paid time off Application Question(s): • What was the approximate annual revenue of the highest-volume restaurant you've managed? • What food cost percentage did you maintain at your most recent restaurant? Experience: • General Manager: 3 years (Required) Ability to Relocate: • Ashland, VA 23005: Relocate before starting work (Required) Work Location: In person