Program Manager - Emergency Shelter Services

Make a Difference in the Lives of Seniors Facing Housing Instability Do you believe every senior deserves safety, dignity, and a place to call home? Catholic Charities of East Tennessee is seeking a compassionate and dynamic Program Leader to oversee Samaritan Place, our emergency shelter program serving seniors experiencing housing instability and crisis. Samaritan Place provides safe shelter and supportive case management services that help residents transition into stable, permanent housing. This is an exciting leadership opportunity for a professional who is passionate about serving vulnerable populations, leading a dedicated team, and creating positive outcomes for those in need. What You'll Do As the Program Leader, you will oversee all aspects of shelter operations, ensuring residents receive high-quality services in a safe, welcoming environment. Key Responsibilities: • Leading the daily operations of the shelter program • Supervising, mentoring, and developing staff and volunteers • Ensuring compliance with program standards, funding requirements, and organizational policies • Managing program budgets, reporting, and grant-related activities • Building relationships with community partners, funders, and stakeholders • Supporting resident success through effective program oversight and case management coordination • Maintaining a positive, mission-focused culture for staff, volunteers, and residents • Participating in a rotational on-call schedule for emergencies What We're Looking For The ideal candidate is a strong leader who combines compassion with sound operational and administrative skills. Qualifications: • Bachelor's degree in Social Services or a related field preferred; relevant experience may be considered in lieu of a degree • Three to five years of leadership, program management, or human services experience • Experience in shelter services, residential programs, social services, or related environments preferred • Strong communication, organizational, and problem-solving abilities • Proficiency with Microsoft Office applications, including Word, Excel, and Outlook • Ability to build collaborative relationships with staff, residents, community partners, and funders Requirements: • Ability to lift and move up to 40 pounds • Flexibility to work occasional evenings, weekends, holidays, and alternate shifts as needed • Ability to pass all required screenings • Maintain required certifications and training • Regular and reliable on-site attendance • Commitment to supporting the mission, values, and teachings of the Catholic Church Why Join Catholic Charities of East Tennessee? At Catholic Charities, you'll join a mission-driven team dedicated to serving our neighbors with compassion, respect, and dignity. Every day, you'll have the opportunity to make a meaningful impact on the lives of seniors working toward stability, independence, and hope for the future. If you're looking for a rewarding leadership role where your work truly matters, we'd love to hear from you. Pay: $46,600.00 - $54,300.00 per year Benefits: • 403(b) • 403(b) matching • Dental insurance • Employee assistance program • Health insurance • Health savings account • Life insurance • Paid time off • Retirement plan • Vision insurance Application Question(s): • What interests you most about working with seniors and how does this position align with your professional goals? • Describe your experience leading a program, team or residential facility. What were your primary responsibilities and accomplishments? Education: • Bachelor's (Required) Experience: • Social work: 5 years (Required) • Supervising: 5 years (Required) Work Location: In person