Business Development Consultant ( BDC)

Key Responsibilities • Handle inbound and outbound calls, emails, and messages to generate appointments for sales and service. • Respond promptly to internet leads, social media inquiries, and other online customer interactions. • Maintain accurate customer records in the dealership’s CRM system. • Follow up with potential and existing customers to increase engagement and conversion rates. • Work closely with the sales and service departments to ensure smooth customer experiences. • Provide detailed and accurate information about vehicle inventory, promotions, and dealership offerings. • Meet daily, weekly, and monthly performance goals related to calls, appointments, and conversions. • Handle customer objections professionally and work to overcome them. • Ensure excellent customer service by addressing concerns, answering questions, and maintaining a positive attitude. Summary As a BDC Representative, you will be instrumental in driving sales and enhancing customer relationships within our dealership. Reporting to the Sales Manager, your role focuses on outbound sales, customer service, and collaboration with the sales team to meet targets. Core skills such as effective communication and phone etiquette will be essential as you engage with customers. Your premium skills in negotiation and CRM software will enable you to manage sales pipelines effectively. With relevant experience in inventory management and marketing, you will contribute significantly to our dealership's success in a competitive market. Qualifications • Dealership experience and automotive sales knowledge • Strong customer service and communication skills • Proficiency in outbound sales and phone etiquette • Experience in retail sales and collaboration with sales teams • Familiarity with CRM software and sales support functions • Ability to negotiate and manage sales pipelines • Organizational skills and experience in inventory management Job Type: Full-time Pay: $55,000.00 - $98,000.00 per year Benefits • 401(k) • 401(k) matching • Dental insurance • Employee discount • Health insurance • Life insurance • Paid time off • Paid training • Vision insurance Work Location: In person