SMB Solutions Engineer, Client Management

<div id="model-response-message-contentr_bd1a6d756ede2e2e" class="markdown markdown-main-panel enable-luminous-fast-follows enable-updated-hr-color tutor-markdown-rendering"> <p id="p-rc_c7b2b316ec393590-214" data-path-to-node="4"><span data-path-to-node="4,0">Asana Client Management (ACM) fixes client delivery friction by centralizing briefs, approvals, and file uploads within a branded client portal powered by the Asana Work Graph.&nbsp;</span><span data-path-to-node="4,2"><span class="citation-344">The AMER Solutions Org drives customer acquisition and accelerates revenue growth through a mastery of strategic sales and Asana platform expertise, acting as trusted advisors to bridge the gap between the voice of business and the voice of the customer</span></span><span data-path-to-node="4,3"><span class="citation-344 citation-end-344"><sup class="superscript" data-turn-source-index="10"></sup></span></span><span data-path-to-node="4,4">. The SE role on this team is where the product story becomes real for customers; you'll sit alongside the AEs on the ACM incubation pod, own the technical side of the deal, and show agency leaders exactly how their teams will leverage AI Teammates to optimize workflows. This is a builder role where what you configure in demos and what you hear from customers will directly shape the product and define our future playbook.</span> </p> <p id="p-rc_c7b2b316ec393590-215" data-path-to-node="5"><span data-path-to-node="5,1"><span class="citation-343">This role is based in our Chicago office with an office-centric hybrid schedule</span></span><span data-path-to-node="5,2"><span class="citation-343 citation-end-343"><sup class="superscript" data-turn-source-index="11"></sup></span></span><span data-path-to-node="5,3">. </span><span data-path-to-node="5,5"><span class="citation-342">The standard in-office days are Monday, Tuesday, and Thursday</span></span><span data-path-to-node="5,6"><span class="citation-342 citation-end-342"><sup class="superscript" data-turn-source-index="12"></sup></span></span><span data-path-to-node="5,7">. </span><span data-path-to-node="5,9"><span class="citation-341">Most Asanas have the option to work from home on Wednesdays</span></span><span data-path-to-node="5,10"><span class="citation-341 citation-end-341"><sup class="superscript" data-turn-source-index="13"></sup></span></span><span data-path-to-node="5,11">. </span><span data-path-to-node="5,13"><span class="citation-340">Working from home on Fridays depends on the type of work you do and the teams with which you partner</span></span><span data-path-to-node="5,14"><span class="citation-340 citation-end-340"><sup class="superscript" data-turn-source-index="14"></sup></span></span><span data-path-to-node="5,15">. </span><span data-path-to-node="5,17"><span class="citation-339">If you're interviewing for this role, your recruiter will share more about the in-office requirements</span></span><span data-path-to-node="5,18"><span class="citation-339 citation-end-339"><sup class="superscript" data-turn-source-index="15"></sup></span></span><span data-path-to-node="5,19">.</span> </p> <h2 data-path-to-node="6">What you’ll achieve</h2> <ul data-path-to-node="7"> <li> <p data-path-to-node="7,0,0">Own the technical side of the ACM sales cycle: demos, workflow configuration, and solution design for agency and professional services buyers.</p> </li> <li> <p data-path-to-node="7,1,0">Build vertical-specific demo environments for primary verticals—Advertising &amp; Marketing, Media, Digital Services, Design &amp; Creative, and PR—that let AEs compress time-to-proof on every call.</p> </li> <li> <p data-path-to-node="7,2,0">Translate customer pain into specific product configurations; show a Head of Delivery exactly how the Notice/Recommend/Approve loop works for their brief intake process, not a generic walkthrough.</p> </li> <li> <p data-path-to-node="7,3,0">Drive AI Teammate activation post-close; your job doesn't end at the signature—you make sure the portal has real client activity and AIT consumption is running before you hand off.</p> </li> <li> <p data-path-to-node="7,4,0">Partner with AEs on multi-stakeholder deals where the technical design or workflow architecture determines whether the deal closes.</p> </li> <li> <p id="p-rc_c7b2b316ec393590-216" data-path-to-node="7,5,0"><span data-path-to-node="7,5,0,1"><span class="citation-338">Gather customer feedback and feed it directly to the product team; you're one of the first people in the field with this product and what you hear matters</span></span><span data-path-to-node="7,5,0,2"><span class="citation-338 citation-end-338"><sup class="superscript" data-turn-source-index="16"></sup></span></span><span data-path-to-node="7,5,0,3">.</span> </p> </li> <li> <p data-path-to-node="7,6,0">Build scaled assets—demo environments, click-throughs, configuration guides—that enable the broader team to carry the technical story without SE support on every deal.</p> </li> </ul> <h2 data-path-to-node="8">About you</h2> <ul data-path-to-node="9"> <li> <p id="p-rc_c7b2b316ec393590-217" data-path-to-node="9,0,0"><span data-path-to-node="9,0,0,1"><span class="citation-337">Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making</span></span><span data-path-to-node="9,0,0,2"><span class="citation-337 citation-end-337"><sup class="superscript" data-turn-source-index="17"></sup></span></span><span data-path-to-node="9,0,0,3">.</span> </p> </li> <li> <p data-path-to-node="9,1,0">Minimum 2+ years of professional experience, with a strong preference for experience in Solutions, Consulting, or similar customer-facing technical roles.</p> </li> <li> <p data-path-to-node="9,2,0">Deep understanding of AI LLMs and GPTs, and the ability to articulate their business applications.</p> </li> <li> <p data-path-to-node="9,3,0">Familiarity with work management solutions and their core enterprise value propositions.</p> </li> <li> <p data-path-to-node="9,4,0">Proven ability to effectively influence senior-level operations decision-makers.</p> </li> <li> <p data-