Management Analyst
Veterans Benefits Administration
📍 Anywhere in the U.S. (remote job), United States, UN0💰 63,795 – 82,938 USD/year🕐 today
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Description
The incumbent serves as a Management Analyst (MA) in the National Call Center (NCC). The incumbent works independently with internal customers on operational matters and on exercising program responsibility. The incumbent is responsible for conducting evaluative studies and serving as a consultant to the National Call Center Manager (NCCM) on issues associated with the effectiveness and efficiency of Philadelphia NCC operations as they relate to the delivery of benefits and service to Veterans.
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