Program Manager - Expansion, Capacity & Process Excellence

Description Do you want to play a key role in Amazon’s plans to redefine grocery shopping? If so, we have an exciting role that will put you at the forefront of our operations within the Grocery Partnerships team. Key job responsibilities Expansion & Capacity Planning • Lead WW expansion ops support, owning the definition of scalable processes and standards for new GP partners and geographies • Develop and execute launch plans for new models and markets, incorporating service and cost strategies • Partner with internal stakeholders to understand challenges, identify solutions, and collaborate with Amazon teams on best practices • Define, monitor, and report on progress across multiple activities including performance metrics, continuous improvement initiatives, and key milestones Process Excellence & Change Management • Establish governance structures and approval mechanisms to review proposed changes, assess risks/impacts, and make go/no‑go decisions Change Management Framework & Leadership • Develop and maintain comprehensive change management frameworks, including standardized processes, tools, and templates for planning, communicating, and reinforcing changes • Act as single‑threaded leader for intake, approval, implementation, and quantification of best practices within the GP network • Facilitate three‑year planning and annual planning for the GPO organization, including goal setting and monthly reporting Basic Qualifications • 2+ years of defining and implementing process improvement initiatives using data and metrics experience • 2+ years of program or project management experience • Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL • Experience using data and metrics to determine and drive improvements • Experience working cross‑functionally with tech and non‑tech teams Preferred Qualifications • 3+ years of driving end‑to‑end delivery and communicating results to senior leadership • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization • Experience building processes, project management, and schedules Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.