Front Office Manager

Overview: A Kolter Hospitality Front Office Manager delivers service excellence to our guests by assisting the General Manager in creating a comfortable and welcoming environment, that promotes quality service and guest satisfaction. This position is responsible for managing the front office operations for the hotel. Performance Expectations • Manage all aspects of front desk operations for assigned shift. • Ensure all front office team members deliver the brand promise and provide exceptional guest service. • Assist in greeting and checking in guests. • Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory. • Responsible for the hiring, training, and coaching and discipline of the front office team. • Assist with weekly schedules to ensure they reflect business needs and are adjusted accordingly. • Assist in ensuring an accurate payroll of front office department. • Ensure front office team members are in proper uniform and adhere to the Company’s grooming standards. • Ensure all brand standard training for the front office team is completed within the required time frame as dictated by the Brand. • Ensure company policies are adhered to, relating to financial record keeping, money handling and licensing including timely and accurate report of financial information. • Ensure daily arrival of VIP’s, special request rooms, long stay guest rooms are pre-blocked in advance. • Work with housekeeping and engineering to block rooms as necessary for maintenance. • Report any items in need of repair. • Follow all safety procedures while working. Behavioral Expectations Be effective and innovative in handling and solving problems in the workplace. Remain positive and helpful while working in a fast-paced environment. Committed to the success and growth of the company. Act honorably, even when no one is watching. Eagerness to grow and/or develop within the company Passionately provide personalized guest service EOE M/F/Vet/Disability DFWP Kolter Hospitality Participates in E-Verify