Creative Content and Design Manager

Who We Are At Encore Fire Protection, we are proud to be the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day. Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety. Our mission? To be the best fire protection company the industry has ever seen. The Opportunity For the creatively‑inclined, an opportunity to showcase your talents at a fire protection company might sound underwhelming, but this is a unique opportunity for a creative individual to make a huge mark in an industry that you likely never considered. Encore is seeking a multi‑talented, creative force, who is adept at generating compelling content across diverse platforms. This is not a graphic design position. This is not a copywriter’s position. And this is not a social media or content manager position. It is all those things rolled into one, and to excel in this position you must be equally skilled in all three. The Creative Content and Design Manager will be joining the Culture and Engagement division of our Talent, Culture, and People (TCP) Team. The right person will quickly become the cornerstone of our strategy: assisting with everything from internal communications and social media content to marketing materials and presentation decks. Lots of presentation decks! Your Path to Success In your first 90‑days: You will focus on listening, learning, and absorbing our culture. You will have a ton of creative freedom but understanding our why will be critical for producing content that is on brand and resonates within our team and with our customers. Post‑90 Days: Once you really understand what we are all about, you will transition to content development: transforming ideas and themes into emails, newsletters, video concepts, and/or presentations tailored for a wide range of audiences, from field technicians to executive leaders. Long‑Term Plan: As you evolve, we see you not just executing but assuming responsibility for coming up with the original themes and ideas that guide our engagement strategy. Key Responsibilities • Regularly produce original content for a variety of forums, including quarterly operations meetings, virtual and/or in person leadership discussions, blog posts, internal newsletters, maybe even a podcast! • Design and maintain a versatile, template‑based presentation deck that makes it easy for our teammates to convert their own ideas into eye‑catching presentations whenever needed. • Engage in continuous learning about industry trends, our company's role within the space, and strategies for maintaining our competitive edge. What You Bring to the Table What Will Make You Stand Out? Your portfolio will tell us almost everything we need to know but be prepared to talk to us about: • How well do you accept feedback. The design process is iterative and sometimes your best ideas won’t land. When that happens, how will you keep yourself motivated? • Your prior experience in content creation, copywriting, and design • Examples of your writing. It can be business related, or not. We just want to get a feel for your communication style. • Your ability to develop content themes and design creative delivery methods. • The content management systems, social media platforms, and presentation software you are experienced in. • You might have worked in a fast‑paced position before, but I assure you this is faster. How do you stay organized and successfully manage multiple priorities at once • If you don’t have a Bachelor's Degree in Marketing, Communications, Design, or a related field that's OK but you’ll need to convince us that you’ve got comparable experience to make you succeed. • Ability to travel up to 25% across Encore locations to identify and capture content opportunities while immersing in the unique microcultures of each business unit to…