Chief Operations Officer / Head of Operations

Job Description: Chief Operations Officer (COO) / Head of Operations Company: IntellectEU Location: Miami, FL - Leuven, Belgium (Hybrid/Remote options available) Employment Type: Full-time, Senior Executive Role Overview We are seeking an outcome-driven, entrepreneurial leader to serve as our Chief Operations Officer / Head of Operations. In this highly strategic role, you will drive the organization's operational execution and oversee daily functions during a critical high-growth stage. As a mature venture-backed company, we are uniquely focused on rapid scaling and value creation. The ideal candidate is a tech-first, AI-driven thinker who thrives outside of corporate bureaucracy. You will be responsible for executing the value creation plan, streamlining operations, and scaling our remote-first, multicultural team (250+ employees) to align with our aggressive strategic goals. Key Responsibilities • Strategic Execution: Establish and scale the necessary back-office structure to support rapid organizational growth in alignment with the company's strategic goals and venture-backed value creation plan. • Operational Excellence: Develop, implement, and continually refine operational policies and procedures. Optimize and automate workflows using a technology-first, AI-driven mindset to streamline cadence in a high-growth scale-up environment. • Financial & Resource Management: Manage the company budget, forecast financial performance, and ensure the highly effective allocation of resources. Act as a true P&L owner, utilizing financial metrics to make data-driven decisions. • Compliance & Security: Ensure total compliance with legal, regulatory, and tax requirements. Establish, implement, maintain, and continually improve an Information Security Management System (ISMS) in strict accordance with ISO 27001 requirements. • Team Leadership: Manage, mentor, and elevate the global operations team, fostering a culture of accountability, efficiency, and continuous improvement across a distributed workforce. • Stakeholder Alignment: Communicate seamlessly with senior management, customers, and partners to provide transparent updates on operational activities, progress, and bottleneck resolutions. The Ideal Candidate Profile • Education: Master's degree in Business Administration, Management, Engineering, or a related field. • Experience: * 10+ years of progressive experience in top operations positions within fintech or adjacent technology industries. • Proven track record in optimizing and scaling operations within a mature private-equity backed or venture-backed organization is highly desirable. • Past experience in CEO, CFO, or COO roles, or experience as a mid-level entrepreneur/P&L owner in a large corporation/bank who is tired of bureaucracy and eager for a dynamic, agile environment. • Experience and ability to drive and unite a broadly distributed, multicultural team of 250+ members across 7 offices in the US and Europe and remote employees. • Travel Requirement: Requires a moderate amount of travel to all of our office locations across Europe and the US to maintain strong cross-regional alignment. • Skills & Mindset: • Exceptional ability to identify, prevent, and solve complex operational problems. • Deep understanding of financial metrics, budgeting, and P&L management. • Strategic thinker with the foresight to ensure the long-term, scalable success of the operations function. • Excellent cross-functional leadership, communication, and interpersonal skills. What We Offer • Growth: Exceptional opportunities for personal and professional development, alongside the chance to fundamentally change how business works in the financial world. • Intellectual Challenge: We serve the most innovative customers and utilize cutting-edge technologies across the board. You will have a chance to make an impact, use your creativity, and be surrounded by a highly intellectual and driven team. • Competitive Compensation: Excellent compensation and benefits package, including medical insurance, a 401k plan, and a variety of perks. Come join our passionate team and let's write the next chapter driving the evolution of global financial markets!