Fraud Operations Associate SDC

<h2>Who we are</h2> <h3>About Stripe</h3> <p><span style="font-weight: 400;">Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.</span></p> <h3>About the team</h3> <p>At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.</p> <p>We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.</p> <h2>What you’ll do</h2> <h3>Responsibilities</h3> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Investigate accounts to identify fraudulent merchants, card testing, account takeover, and other fraud vectors</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Conduct investigations on merchant accounts to support financial partner requirements</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Assess risk factors and trends of potentially fraudulent activity</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Help maintain fraud detection strategies and business rules that balance fraud loss and customer experience</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Contribute to root cause analysis to identify opportunities to predict, prevent, and mitigate risk within process and performance</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Participate in monthly, quarterly, and annual business reviews for the Fraud Operations team</span></li> </ul> <h2>Who you are</h2> <p><span style="font-weight: 400;">We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.</span></p> <h3>Minimum requirements</h3> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Some experience in fraud analysis, fraud investigations, or fraud operations</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience using data to make assessments/judgements</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">A team-focused mentality and effective problem solving skills</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">The ability to approach challenges from a user perspective while being pragmatic &amp; solutions oriented</span></li> <li>You have availability to work 100% in office</li> <li style="font-weight: 400;">You're willing to periodically work a weekend (remotely) for which you will be compensated with week days off</li> </ul> <h3><strong>Preferred qualifications</strong></h3> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Fraud experience in payments, e-commerce, or fintech mitigating digital/card-not-present fraud</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Knowledge of fraud schemes, fraud prevention methods, and fraud detection tools</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Prior fraud experience across multiple industries/verticals</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience in a high growth technology company</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience working from a queue</span></li> </ul>