Senior Operations Manger

Job Title: Director of Operations / Operations Manager The architect of how the agency runs. Department: Executive Leadership Reports To: Founder & CEO Type: Full-Time, Salaried Location: United States or Canada Hours: Eastern Time core hours, Mon-Fri Start: ASAP WHAT'S HAPPENING RIGHT NOW This is the moment you join. The company is in motion across four major fronts: • Flagship Event: Hosting roughly 200 agency owners across four days in Las Vegas (June 11-14). • Geographic Expansion: Scaling into the United Kingdom market. • AI Integration: Deploying a full AI agent infrastructure across the business. • HQ Buildout: Establishing a flagship destination headquarters for the agency industry. The person who joins now is not joining a finished company. They are joining a company being built. ABOUT THE FIRM We are a high-ticket coaching, consulting, and implementation firm. We work exclusively with $1M-$10M agency owners, helping them transform from "talent-heavy, owner-dependent" businesses into high-margin, scalable operations. We do this through high-level masterminds, implementation intensive programs, and advanced AI-agent integration. We are a "systems-first" company. We don't just teach the standard; we build it. THE MISSION The Director of Operations is the "Right Hand" to the CEO. While the CEO focuses on vision, marketing, and the "Big Ideas," you own the machine that makes those ideas a reality. You are responsible for • System Integrity: Ensuring every department (Sales, Marketing, Success, Admin) has a clear, documented, and automated operating system. • Strategic Execution: Turning high-level visionary goals into project plans with clear owners, timelines, and milestones. • Performance Management: Ensuring the team hits their KPIs and that the company stays on its "rhythm" (Daily/Weekly/Quarterly). • Operational Leverage: Finding ways to increase output and revenue without a linear increase in headcount or effort. WHO YOU ARE You are a high-level Operator. You don't just "manage" people; you architect the environment they work in. • You are a Builder: You prefer the "blank page" to a maintenance role. You love the puzzle of making a messy process clean, fast, and scalable. • You are Detail-Obsessed: You notice the typo in the SOP, the broken automation in the CRM, and the missing owner on the project task. • You are Commercially Driven: You understand that operations exist to drive profit. You think in terms of capacity, client retention, and ROI. • You are High-Velocity: You move fast. You don't need weeks to "get settled." You start spotting leaks and building fixes on day one. • You are Tech-Fluent: You understand how to bridge the gap between human workflows and software tools (Project Management, AI, CRM). KEY RESPONSIBILITIES 1. Infrastructure & Systems Architecture • Own the tech stack. Ensure our project management software, CRM, and communication tools are integrated and used properly. • Build the "Knowledge Base." Oversee the creation and maintenance of the vault containing all company SOPs, scripts, and workflows. 2. Departmental Performance & Accountability • Conduct weekly 1:1s with department heads to track progress against quarterly rocks. • Hold the team accountable to the standard. You are the "Keeper of the Bar." 3. Project Management & Delivery • Act as the central hub for major company initiatives (e.g., event launches, geographic expansion). • Ensure projects stay on budget and on schedule, identifying and removing blockers before they stall progress. 4. Financial & P&L Oversight • Review departmental spending and budgets with the CEO. • Analyze operational data to identify trends in client churn, sales efficiency, and delivery capacity. 5. Operating Rhythm • Own the cadence: Daily Huddles, Weekly Lead-Team Meetings, and Quarterly Offsites. • Ensure communication is crisp, meetings are productive, and action items are captured. Requirements • Senior Leadership Experience: 5 years in a senior operations role (COO, Director of Ops, or GM) within a professional services, coaching, or high-growth agency environment. • Systems Track Record: You must be able to show us the actual systems you have built. If you only "managed a team that built it," you are not the right fit. • Remote Discipline: Ability to lead a distributed team across multiple time zones while remaining highly visible and accessible. • Eastern Time Ali