Program Manager/Chief of Staff

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now Primary Summary: The Program Manager/Chief of Staff (CoS) to the VP of Technology Infrastructure serves as a strategic partner, program leader, and operational integrator across the Infrastructure organization. This role is responsible for driving execution of key initiatives, ensuring alignment across compute, network, storage, shared services engineering, collaboration, end-user services, ITOM, ITSM, and ServiceNow platforms. Profile Description: 1. Strategy, Roadmap & Portfolio Management Own and coordinate the end-to-end Infrastructure roadmap Drive roadmap definition, prioritization, and sequencing Maintain integrated initiative view, dependencies, and milestones Establish governance processes and KPIs 2. Executive Communications & Reporting Develop executive presentations and reporting Provide status, risks, and mitigation updates Translate technical initiatives into business messaging 3. Program & Project Oversight Oversee cross-functional programs Manage risks (including audit response), dependencies, and execution alignment 4. Leadership Support & Cadence Management Manage staff meetings, agendas, and follow-ups Coordinate all-hands and leadership forums Support operating model maturity across teams 5. Events & Travel Coordination Oversee the planning leadership events, offsites, and travel logistics partnering with area Administrative Assistant 6. Vendor & Contract Management Coordinate approach used across Infrastructure for hardware, software, and services contracts partnering with Infrastructure tower leads, procurement and IT Finance point persons Assist with the management of renewals and vendor relationships 7. Cross-Functional Alignment Ensure coordination across infrastructure domains Support transformation and automation initiatives 8. Continuous Improvement Identify process improvements and efficiency opportunities Maintain documentation and tracking across initiatives Additional Responsibilities Decision support and prioritization Stakeholder engagement Change management Budget and planning support Special projects Knowledge & Experience: Strong ability to promote, champion change; start with ‘yes’ Innovative leader with the ability to question status quo, influence change and provide forward thinking Expertly operate with ambiguity and limited information Strong soft skills and judgement; understands that leadership and people skills are critical success factors Strong Project/Program Management Financial Acumen ability Ability to communicate the need for change, its purpose, and it’s expected impact to stakeholders at all levels of the organization to ensure understanding and buy-in Demonstrated ability to be disciplined and flexible at the same time Ability to understand and articulate what is critical and what is noise; keeps team focused on the priorities Demonstrated ability to drive simplified solutions to complex problems to enable positive outcomes Demonstrated success of building partnerships and alliances across the enterprise and at various levels Demonstrates decisive decision-making orientation; ability to make timely, well-reasoned decisions that balance the needs of all Demonstrated ability of influence and execute organizational and mindset changes Critical thinker with proven track record of effectively leading execution and value through highly matrixed teams Comfortable under pressure with the ability to manage to tight deadlines while maintaining quality and managing to an acceptable level of risk Effectively, clearly and concisely communicate in all methods (verbal, written, presentation) to various levels of the organization Conti