Senior Strategic Account Executive

<div class="content-intro"><p><strong>Who we are&nbsp;</strong></p> <p>At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a class="c-link" href="https://customers.twilio.com/" target="_blank" data-stringify-link="https://customers.twilio.com/" data-sk="tooltip_parent">&nbsp;hundreds of thousands of businesses&nbsp;</a>and empower millions of developers worldwide to craft personalized customer experiences.</p> <p>Our dedication to <a class="c-link" href="https://www.twilio.com/en-us/blog/open-work" target="_blank" data-stringify-link="https://www.twilio.com/en-us/blog/open-work" data-sk="tooltip_parent">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.<br><span style="color: rgb(255, 255, 255);">.</span></p> <p><strong>Hiring and how we work :</strong></p> <p>We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!&nbsp;</p> <p>Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.&nbsp;<br><span style="color: rgb(255, 255, 255);">.</span></p></div><p><strong>See yourself at Twilio</strong></p> <p>Join the team as Twilio’s next Strategic Account Executive 4 for our Retail Vertical!</p> <p><strong>About the job</strong></p> <p>This position is needed to lead relationships with our enterprise Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers. As a Strategic Account Executive, you will drive highly analytical and consultative sales cycles with customers that are running large scale, global, competitively sourced, compliance-heavy, use case-specific businesses. This role is highly cross functional, and your success will depend on building deep partnerships across product management, finance, support, and operations.</p> <p><strong>Responsibilities</strong></p> <p>In this role, you’ll:</p> <ul> <li>Manage and expand some of our most important Retail customer accounts.</li> <li>Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.</li> <li>Partner closely with other Twilio teams to identify new revenue opportunities within your Retail account portfolio.</li> <li>Serve on a cross-functional account team with representatives from product, finance, support, and services teams.&nbsp;</li> <li>Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.</li> <li>Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization.</li> <li>Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce.</li> <li>Establish yourself as a trusted subject matter expert and share industry updates and changes with the GTM sales organization.</li> </ul> <p><strong>Qualifications&nbsp;</strong></p> <p>Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!</p> <p><strong>*Required:</strong></p> <ul> <li>Possess a total of 8 years of sales experience, with a minimum of 3 years dedicated to major account or strategic sales.</li> <li>Demonstrate expertise in managing or leading quantitative, highly analytical products and solutions for customers.</li> <li>Accountable for relationship management, cross sells, upsells and solutions consulting.</li> <li>Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.</li> <li>Analytical account development strategy based on using data to find opportunities and prove value.</li> <li>Demonstrated track record of managing business forecasts and financial models.&nbsp;</li> <li>Entrepreneurial mindset with appetite to define process and build programs.</li> <li>Record of delivering revenue and gross profit results, especially for large-scale and enterprise customers.</li> <li>Excellent verbal and written communication skills.</li> <li>Bachelor’s Degree or equivalent years of experience.</li> </ul> <p><strong>Desired:</strong></p> <ul> <li>Deep experience dealing with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms.</li> <li>Deep experience selling to the Retail vertical with a track record of success negotiating agreements.</li> <li>Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.</li> <li>Software, SaaS, CPaas or PaaS selling experience.</li> </ul> <p><strong>Location</strong></p> <ol> <li>This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.</li> </ol> <p><strong>Travel&nbsp;</strong></p> <p>We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way.&nbsp;</p> <p><strong>What We Offer</strong></p> <p>Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.</p> <p><strong>Compensation</strong></p> <p><em>*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.</em></p> <p>The estimated pay ranges for this role are as follows:</p> <ul> <li>Based in Colorado, Hawaii, Minnesota or Vermont : $158,632.00 - $198,290.00</li> <li>Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $167,440.00 - $209,300.00.</li> <li>Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $176,256.