Head of Customer Success

Amplemarkets premise is that a lot of the playbooks used by B2B sales teams that worked 5 years ago dont cut it anymore. In todays environment, sales teams need to have a tremendous amount of information about their prospects to decide when is the best moment and channel to reach out in the most relevant way. You cant do this with 5 different data/sales enablement point solutions that dont share the same data schema and barely communicate with each other. Amplemarket is the all-in-one compound solution that enables this. Our AI-powered sales platform helps B2B companies generate more opportunities thanks to our advanced lead generation engine, hyper-personalized sequencing, omnichannel outreach, and AI-powered smart actions. We are backed by Y Combinator, and we are powering the sales teams at some of the fastest-growing companies in the world like Deel, Moveworks, H1 and Vanta. Amplemarket is seeking a dynamic and experienced Head of Customer Success to lead and scale our Customer Success organization You will be responsible for driving customer retention, satisfaction, and revenue growth by overseeing the development and execution of both customer success and account management strategies. Your mission will be to ensure that Amplemarket delivers an exceptional experience to our customers, leading to long-term partnerships and expansion opportunities. You will Lead and develop a high-performing Customer Success team, ensuring revenue and retention goals are met. Own Net Revenue Retention (NRR) targets, proactively reducing churn and driving expansions. Implement structured expansion strategies and optimize upsell/cross-sell opportunities. Define and execute a structured expansion strategy, ensuring CSMs proactively identify and close expansion opportunities. Work cross-functionally with Sales & Marketing to optimize expansion playbooks. Align with Sales, Product, and Marketing t