Store Director, DC

<h3><strong>Overview</strong></h3> <div> <div id="gmail-message-list_1774353495.735289"> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div> <div>We are a people-powered&nbsp;ecosystem, brought to life by engaging online and offline experiences. In 11 years, we have built an iconic brand that goes far beyond beauty. Our brand is built on trusted emotional connection, empathy, and consistency in how we show up for people every day. We are woven into everyday moments of people’s lives, becoming part of their routines, their self-expression, and their confidence. We are defined not just by what we make, but by how we make people feel and the relationships we build over time. Our north-star values are to be Human, Curious, Playful, and Helpful. We are driven by a shared mission to become the Most Loved Lifestyle Brand in the World.</div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <p><span style="font-weight: 400;">Our store leaders will help drive our </span><span style="font-weight: 400;">people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy. </span><span style="font-weight: 400;">As the Store Director, it’s your job to lead, inspire, and develop a best-in-class team to create inspiring and exceptional customer experiences, and set the tone for your team as they help customers discover and deepen their connection with Glossier throughout their visit and beyond. As an experienced people leader with a hospitality mindset, you foster and maintain a safe, equitable, and inclusive environment for your team, while acting as a bridge to the larger Glossier community and corporate team. Finally, as a strategic thinker with an entrepreneurial spirit, you make decisions that support the Glossier brand and business and deliver measurable key results.</span></p> <p><em><span style="font-weight: 400;">Not new to the Glossier team? We welcome your application! Many of our Corporate Retail team members have joined within the last year and we would love to hear from you to get to know you (or get reacquainted). Please submit your candidacy for consideration!</span></em></p> <p><span style="font-weight: 400;">As the Store Director, you will be responsible for the development of the store’s talent culture, with direct impact to the employee and customer experience. Performance expectations include but are not limited to the following:</span></p> <p><strong>Team Leadership:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Deeply understand, model, and coach Glossier’s mission, vision and values: Devoted to the Customer, Inclusive, Curious, Courageous, and Discerning.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Drive a culture anchored in our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Develop and retain a high-performing team with diversity of backgrounds and experience, collaborating with the store’s HR representative and the Head of People, Retail to implement and carry out Glossier’s performance management processes.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Partner with the store’s HR Representative, the Head of People, Retail and Talent Acquisition team to drive an inclusive and equitable talent acquisition strategy, engaging the participation of Associate Store Directors in building a continuous candidate pipeline.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Develop and empower a team of exempt and non-exempt employees while providing effective and frequent coaching, feedback, recognition and encouragement.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Create and support an inclusive and equitable work environment and uphold our Code of Conduct and commitment to a work environment that is free from discri</span><span style="font-weight: 400;">mination, harassment, bullying, and intimidation.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Promote, participate, and own the completion rate of all Glossier training initiatives such as: </span><strong>Equity</strong><span style="font-weight: 400;">: Equity, Diversity, Anti-Racism Training, </span><strong>Customer</strong><span style="font-weight: 400;">: Glossier Experience Training,&nbsp; </span><strong>Product</strong><span style="font-weight: 400;">: Product Knowledge Training Sessions and Roundtables, </span><strong>Operations </strong><span style="font-weight: 400;">and</span><strong> Compliance.&nbsp;</strong></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Create a culture of clear, open, and ongoing communication, ensuring all team members are equipped with information they need to thrive and effectively share feedback, ideas, and issues.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Support and drive the store’s recognition initiatives, in partnership with the store’s HR Representative , fostering a work environment of collaboration, camaraderie, and fun</span><span style="font-weight: 400;">— joy is our language!</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Spend the majority of the time on the floor, supporting the team - working at least 2-3 Manager on Duty (MOD) shifts per week.</span></li> </ul> <p><strong>Customer Experience Leadership:</strong><strong><br><br></strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Model and coach Glossier’s customer experience principles, ensuring consistently memorable and inspiring customer experiences.&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Drive a culture of accountability for expected service levels, coaching to performance standards by leveraging the support of the management team.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Identify key customer trends and requests; communicate effectively to HQ to support continuous improvement and innovation of the Glossier retail experience and product assortment.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Monitor and analyze customer feedback, working with your store leadership team and key partners to develop and implement customer experience strategies.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Support the testing and implementation of new customer experiences in collaboration with HQ teams to innovate on the