Endpoint & MDM Manager

<p><strong>About the role<br></strong></p> <p>SumUp is looking for an <strong>Endpoint &amp; MDM Manager</strong> to join our Corporate IT team. In this role, you will be the technical lead and architect for our global device landscape, acting as the bridge between high-level security requirements and day-to-day operations. Your mission is to transform our high-volume environment into a "silent" operation where every device is compliant, tracked, and managed without manual intervention.&nbsp; You will manage a fleet of 3,800+ devices across multiple regions, with a roughly 2:1 MacBook to Windows split, requiring deep fluency in both ecosystems.</p> <p>You will join a global team consisting of System Administrators, and external admins across the EU and the Americas, reporting to the Head of Global IT. You will build a team, create detailed documentation, and provide strategic training to the wider global team.</p> <p><strong>What you’ll do</strong></p> <ul> <li>Conduct a comprehensive audit of our current Azure/Entra setup and lead the "clean up" to ensure our security and compliance posture is top-tier.</li> <li>Review and manage our Zero-touch deployment strategy using ABM, DEP, and Windows Autopilot to ensure a perfect first-day experience for every new hire.</li> <li>Drive the adoption of AI-powered tooling and automation to reduce manual device management toil and scale the team's operational output.</li> <li>Partner closely with the Systems Engineering function to ensure device compliance policies and identity controls are aligned, with clear ownership boundaries between endpoint and identity.</li> <li>Solve the complex puzzle of hardware/software lifecycles by integrating the CMDB with our Service Desk, bringing automated asset recovery and sustainable e-wasting to life.</li> <li>Act as the primary stakeholder for Security and People teams, ensuring 100% device compliance and frictionless onboarding/offboarding.</li> <li>Determine if and when our infrastructure is ready for its next evolution, managing migrations from current setups to specialized tools like Kandji (Iru).</li> <li>Collaborate with Finance and Procurement on hardware budgets, leasing contracts, and asset lifecycle costs.</li> </ul> <p><strong>You’ll be a great fit for this role if</strong></p> <ul> <li>You have 5+ years of experience in a Senior IT Operations or Systems Engineering role, with a track record of acting as a technical lead or mentor.</li> <li>You are an expert in Azure and Entra ID, with a deep understanding of managing identity and devices within the Microsoft ecosystem.</li> <li>You have mastered Zero-Touch Deployment and have proven experience architecting solutions with Windows Autopilot and Apple Business Manager.</li> <li>You have successfully navigated MDM migrations, specifically moving fleets to specialized tools like Kandji or Jamf.</li> <li>You possess expert-level knowledge of both macOS and Windows 10/11 troubleshooting and configuration.</li> <li>You have a "Systems-Thinking" mindset, preferring to build automated solutions rather than applying "band-aid" fixes to root causes.</li> <li>Comfortable with scripting and automation (Bash, PowerShell, or Python) - you don't need to be a developer but you should be able to build and maintain your own tooling.</li> <li>You are energized by "cleaning up": You aren't looking for a mature, fully documented fleet and ideally want to be the one to build the global blueprint for how SumUp scales.</li> </ul> <p><strong>Nice to have</strong></p> <ul> <li>Hands-on experience with specialized Mac MDM tools like Kandji, Jamf, or Mosyle.</li> <li>Experience in Fintech or regulated environments (understanding SOC2 or ISO compliance).</li> <li>Experience negotiating and managing contracts with international hardware and leasing partners.</li> </ul> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn"><strong class="cui-body-o5xe cui-body-m-mwmz cui-body-semibold-pt76 cui-body-normal-pvqj cui-body-highlight-kmah css-10dm8y e173j6r82">Why you should join SumUp:</strong></p> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn">🌍 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup.</p> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn">🌈 Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced</p> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn">📚 A dedicated annual L&amp;D budget of €2,000 for attending conferences and/or advancing your career through further education.</p> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn">🚀 Enrolment onto our VSOP program: You will own a stake in SumUp’s future success</p> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn">💶 A corporate pension scheme where we match up to 20% of your contributions</p> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn">🔄 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp.</p> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn">🔗 Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team.</p> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn">🚵🏾‍♂️ Numerous other benefits such as Urban Sports Club subsidy, Kita placement assistance, relocation assistance, subsidised office lunches.</p> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn"><strong class="cui-body-o5xe cui-body-m-mwmz cui-body-semibold-pt76 cui-body-normal-pvqj cui-body-highlight-kmah css-10dm8y e173j6r82">About us:</strong></p> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn">Be empowered to do more that matters.</p> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn">At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 36 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.</p> <p class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj css-k4eprn">Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset.&nbsp;<a class="cui-body-o5xe cui-body-m-mwmz cui-body-regular-hd7o cui-body-normal-pvqj cui-anchor-xoc6 cui-focus-visible-y4xg css-k1irjw e17ev4