Chief Operating Officer - Medical Services

We are looking for an experienced and execution-focused Chief Operating Officer (COO) to lead and scale our end-to-end company operations across our organization and our offshore subsidiary. This role is responsible for operational excellence across product deployment, customer onboarding, customer support, incident management, compliance, and cross-functional execution. As COO, you will partner closely with the CEO to translate strategy into scalable processes, ensuring operational readiness as we grow from early-stage to industry-leading scale. You must be a “doer and thinker in one” and fit in our mission-driven culture based on innovation, transparency, accountability, dedication, execution, pursuit of excellence, and no politics. This is a unique opportunity to be a key leader in a rapidly growing and impactful company and directly shape the future of AI-driven healthcare operations. Key Responsibilities Operational Leadership & Strategy • Own company-wide operations, ensuring predictable execution across product deployment, customer onboarding, and day-to-day business operations. • Build operational frameworks, playbooks, KPIs, and dashboards to measure performance, efficiency, and customer outcomes. • Lead and structure US and offshore operational teams (deployment, customer support, operations, and service delivery). • Drive operational readiness for rapid scale. Applying for this role is straight forward Scroll down and click on Apply to be considered for this position. Deployment & Rollout Management • Oversee end-to-end deployment lifecycle: planning, customer readiness, configuration, testing, training, and go-live. • Establish repeatable, scalable rollout processes for multiple concurrent enterprise customers. • Partner with Product and Engineering to align releases with customer timelines and operational capacity. Customer Success & Incident Management • Own the customer success, support, and incident escalation processes to ensure fast resolution and high customer satisfaction. • Implement SLAs, incident response protocols, RCA (root cause analysis), and continuous improvement loops. • Lead cross-functional war rooms for critical customer issues. Cross-Functional Execution & Alignment • High ownership, direct partnership with the CEO, and visibility across all business areas. • Ensure tight execution across Product, Engineering, Sales, Clinical Ops, Finance, and HR. • Translate CEO strategy into clear operational plans, resource allocation, and cross-team accountability. • Oversee OKRs, quarterly planning, and operational cadence. Compliance & Risk Management • Ensure HIPAA, HITRUST, SOC2, and healthcare regulatory compliance across operations. • Implement data security, privacy, and operational risk controls. People & Culture • Build high-performing team across operations, customer success, program management, and service delivery. • You are the first one taking on operation, you must be hands-on, able to handle it yourself, not an email forwarder. • Ensuring ethic practice, customer centric, AI-first, alignment with company values and performance expectations, hold the accountability to yourself and to others. Qualifications (Required) • You must currently be located in the Seattle Metro Region. Able to work hybrid on-site a minimum of three days at our Bellevue location • 10+ years of experience in Operations, General Management, or Customer Delivery roles. • 5+ years leading operations in high-growth SaaS, HealthTech, HCIT, or AI-enabled service companies. • Proven success as hands-on operational experts with discipline and precise execution, having scaled operational teams and processes in a fast-growing startup. • Experience leading deployments for enterprise healthcare organizations (providers, payers, RCM, Clinical Operation, etc.). • Strong understanding of HIPAA, data privacy, and healthcare operations workflows. • Exceptional project management, organizational, and cross-functional leadership skills. • Enjoying rolling up sleeves to solve operational issues directly. Preferred • Experience managing teams across US and offshore. • Operational leadership in AI/ML-enabled SaaS products. • Prior experience with customer escalations and high-severity incident management. Compensation And Benefits • Base Salary Range: $250,000 - $325,000 per year (commensurate with experience and qualifications). • Target Annu