Staff Site Reliability Engineer, Production Engineering

<h2>Role Description</h2> <p><span class="thread-348589118974529206372994 attrcomment attrcommentfirst thread-348589118974529206372994-first author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1z80zlz69z7lz65zz67zz85zau2z76zgz86z5gdz122zvz88zjnaz79zz78zv"><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz77zbetz79zz87z0z87zns92vcz80zz79zz76z22kwiz73zporz69zyoz74z">As a Site Reliability Engineer focused on company-wide reliability strategy, you will play a crucial role in advancing Dropbox’s stability, observability, incident response, and operational excellence as AI technologies reshape how software is built and operated. You will help define the reliability strategy for a new chapter of agentic development and AI-enabled software delivery, including preparing Dropbox for increases in pull request volume, service complexity, incident patterns, and demand for debugging and monitoring tools. You will partner across Engineering, Product, and leadership teams to raise the bar for reliability, guide long-term platform investments, and ensure Dropbox continues to deliver dependable experiences for millions of users.</span></span></p> <div> <p><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95lz89zy6z71zz79zz84zz68zyz69zupz72zz79zcz69zz76zkz79zp1z66ztz67zxz71zz89zz86zz71z">Our Engineering Career Framework is </span><span class="attrlink url author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95lz89zy6z71zz79zz84zz68zyz69zupz72zz79zcz69zz76zkz79zp1z66ztz67zxz71zz89zz86zz71z"><a class="attrlink" href="https://dropbox.github.io/dbx-career-framework/" target="_blank" data-target-href="https://dropbox.github.io/dbx-career-framework/"><u>viewable by anyone outside the company</u></a></span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95lz89zy6z71zz79zz84zz68zyz69zupz72zz79zcz69zz76zkz79zp1z66ztz67zxz71zz89zz86zz71z"> and describes what’s expected for our engineers at each of our career levels. Check out our blog post on this topic and more </span><span class="attrlink url author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95lz89zy6z71zz79zz84zz68zyz69zupz72zz79zcz69zz76zkz79zp1z66ztz67zxz71zz89zz86zz71z"><a class="attrlink" href="https://dropbox.tech/culture/sharing-our-engineering-career-framework-with-the-world" target="_blank" data-target-href="https://dropbox.tech/culture/sharing-our-engineering-career-framework-with-the-world">here</a></span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95lz89zy6z71zz79zz84zz68zyz69zupz72zz79zcz69zz76zkz79zp1z66ztz67zxz71zz89zz86zz71z">.</span></p> </div> <h2>Responsibilities</h2> <ul> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz77zbetz79zz87z0z87zns92vcz80zz79zz76z22kwiz73zporz69zyoz74z">Define and evolve Dropbox’s company-wide technical reliability strategy to support the changing engineering environment created by AI-assisted and agentic software development.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz77zbetz79zz87z0z87zns92vcz80zz79zz76z22kwiz73zporz69zyoz74z">Set multi-year reliability goals, standards, and roadmaps across observability, debugging, incident management, service health, and operational readiness.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz77zbetz79zz87z0z87zns92vcz80zz79zz76z22kwiz73zporz69zyoz74z">Lead cross-team initiatives that reduce reliability risk as software delivery velocity, pull request volume, service complexity, and incident volume increase.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz77zbetz79zz87z0z87zns92vcz80zz79zz76z22kwiz73zporz69zyoz74z">Partner with engineering leaders and platform teams to improve monitoring, alerting, debugging, SLOs, SLAs, and incident response systems at company scale.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz77zbetz79zz87z0z87zns92vcz80zz79zz76z22kwiz73zporz69zyoz74z">Identify emerging reliability risks introduced by AI-enabled development workflows and design scalable systems, processes, and guardrails to mitigate them.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz77zbetz79zz87z0z87zns92vcz80zz79zz76z22kwiz73zporz69zyoz74z">Provide technical leadership and mentorship to engineers across teams, raising engineering quality, reliability judgment, and operational excellence.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz77zbetz79zz87z0z87zns92vcz80zz79zz76z22kwiz73zporz69zyoz74z">Drive clear communication and alignment with senior stakeholders on reliability priorities, tradeoffs, risks, and execution progress.</span></li> </ul> <p><span class="thread-348589118974529206372994 attrcomment attrcommentfirst thread-348589118974529206372994-first author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95lz89zy6z71zz79zz84zz68zyz69zupz72zz79zcz69zz76zkz79zp1z66ztz67zxz71zz89zz86zz71z"><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z84zyz72zz70zz71zz72zhwl8r6xz85zr3z69z6z86zz78zz76zcfvdsgm4t">Many teams at Dropbox run Services with on-call rotations, which entails being available for calls during both core and non-core business hours. If a team has an on-call rotation, all engineers on the team are expected to participate in the rotation as part of their employment. Applicants are encouraged to ask for more details of the rotations to which the applicant is applying.</span></span></p> <h2>Requirements</h2> <ul> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz77zbetz79zz87z0z87zns92vcz80zz79zz76z22kwiz73zporz69zyoz74z">BS degree in Computer Science or related technical field involving coding</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz77zbetz79zz87z0z87zns92vcz80zz79zz76z22kwiz73zporz69zyoz74z h-lparen">(e.g.,</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz77zbetz79zz87z0z87zns92vcz80zz79zz76z22kwiz73zporz69zyoz74z"> physics or mathematics), or equivalent technical experience.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz77zbetz79zz87z0z87zns92vcz80zz79zz76z22kwiz73zporz69zyoz74z">12+ years of experience in software engineering, site reliability engineering, infrastructure engineering, or related technical roles.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz77zbetz79zz87z0z87zns92vcz80zz79zz76z22kwiz73zporz69zyoz74z">Proven ability to define and deliver multi-year, multi-team reliability, infrastructure, or platform strategies with measurable business and customer impact.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz77zbetz79zz87z0z87zns92vcz80zz79zz76z22kwiz73zporz69zyoz74z">Deep experience with distributed systems, production operations, observability, incident response, SLOs/SLAs, debugging, and reliability risk management.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qoxuz77zbetz79zz87z0z87zns92vcz80zz79zz76z22kwiz73zporz69zyoz74z">Demonstrated ability to diagnose complex technical problems, debug production systems, automate operational workfl