Incident Commander

<div class="content-intro"><p><strong>Who we are&nbsp;</strong></p> <p>At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a class="c-link" href="https://customers.twilio.com/" target="_blank" data-stringify-link="https://customers.twilio.com/" data-sk="tooltip_parent">&nbsp;hundreds of thousands of businesses&nbsp;</a>and empower millions of developers worldwide to craft personalized customer experiences.</p> <p>Our dedication to <a class="c-link" href="https://www.twilio.com/en-us/blog/open-work" target="_blank" data-stringify-link="https://www.twilio.com/en-us/blog/open-work" data-sk="tooltip_parent">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.<br><br>We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!</p> <p><span style="color: rgb(255, 255, 255);">.</span></p></div><p><strong>See yourself at Twilio</strong></p> <p>Join the team as Twilio’s next &lt;JOB TITLE&gt;.</p> <p><strong>About the job</strong></p> <p>This position is needed to &lt;short descriptor of the job function&gt;.&nbsp;</p> <p>&lt;75 words or less summary that tells the story of the open position&gt;.&nbsp;</p> <p><strong>Responsibilities</strong></p> <p>In this role, you’ll:</p> <ul> <li>Begin each bullet with an action-oriented verb: (generate, identify, perform, cultivate, etc.)</li> <li>Begin each bullet with an action-oriented verb: (generate, identify, perform, cultivate, etc.)</li> <li>Begin each bullet with an action-oriented verb: (generate, identify, perform, cultivate, etc.)</li> <li>Begin each bullet with an action-oriented verb: (generate, identify, perform, cultivate, etc.)</li> <li>Begin each bullet with an action-oriented verb: (generate, identify, perform, cultivate, etc.)</li> </ul> <p><strong>Qualifications&nbsp;</strong></p> <p>Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!</p> <p><em>[CANDIDATES MUST MEET ALL REQUIRED QUALIFICATIONS IN THE JOB DESCRIPTION. IF ANY OF THESE QUALIFICATIONS CHANGE DURING THE HIRING PROCESS, THE JD MUST BE REVISED TO REFLECT THE NEW REQUIREMENTS]</em></p> <p><strong>*Required:</strong></p> <ul> <li>Specify work schedule (if applicable), specify education, previous job experience, certifications, technical skills and soft skills required.&nbsp;</li> <li>Specify work schedule (if applicable), specify education, previous job experience, certifications, technical skills and soft skills required.&nbsp;</li> <li>Specify work schedule (if applicable), specify education, previous job experience, certifications, technical skills and soft skills required.&nbsp;</li> <li>Specify work schedule (if applicable), specify education, previous job experience, certifications, technical skills and soft skills required.&nbsp;&nbsp;</li> </ul> <p><strong>Desired:</strong></p> <ul> <li>Specify education, previous job experience, certifications, technical skills and soft skills required.&nbsp;</li> <li>Specify education, previous job experience, certifications, technical skills and soft skills required.&nbsp;</li> </ul> <p>&nbsp;</p> <p><strong>Location</strong></p> <p><em>SELECT ONE OPTION BELOW. ONLY EDIT THE SECTIONS IN RED IF NEEDED. DO NOT EDIT ANYTHING IN BLACK. [PLEASE REFERENCE </em><a href="https://switchboard.twilio.com/sites/benefits-compensation/resource/9816/u-s-compensation-tiers"><strong><em>U.S. COMPENSATION TIERS</em></strong></a><em> FOR MORE INFO]</em></p> <p>&nbsp;</p> <p><em>[NON OTE ROLES]</em></p> <p><em>A: In office. B: Specific areas, such as East Coast, West Coast, Country wide, Tier 1, etc. C: Hiring in Tier 3 only. D: Hiring in Tiers 2 &amp; 3</em></p> <p>&nbsp;</p> <ol> <li>This role will be based in our &lt;San Francisco, California&gt; office.&nbsp;</li> <li>This role will be &lt;remote and based in the East Coast, USA&gt;.&nbsp;</li> <li>This role will be remote,<em> </em>but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.</li> <li>This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.</li> </ol> <p>&nbsp;</p> <p><strong><em>&nbsp;</em></strong><em>[SALES OTE ROLES] </em><em><br></em><em>A: In office. B: Specific areas, such as East Coast, West Coast, Country wide, Tier 1, etc. C: Hiring in Tier 3 only. D: Hiring in Tiers 2 &amp; 3</em></p> <p>&nbsp;</p> <ol> <li>This role will be based in our &lt;San Francisco, California&gt; office.&nbsp;</li> <li>This role will be &lt;remote and based in the East Coast, USA&gt;.&nbsp;</li> <li>This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.</li> <li>This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA</li> </ol> <p>&nbsp;</p> <p><strong>Travel&nbsp;</strong></p> <p><em>[OPTION A: TRAVEL IS ANTICIPATED FOR THE ROLE AND EMPLOYEE CONNECTION]</em></p> <p>We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately &lt;XX%&gt; travel is anticipated to help you connect in-person in a meaningful way.&nbsp;</p> <p>&nbsp;</p> <p><em>[OPTION B: TRAVEL IS ONLY ANTICIPATED FOR EMPLOYEE CONNECTION]</em></p> <p>We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.</p> <p>&nbsp;</p> <p><strong>What We Offer</strong></p> <p>Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.</p> <p><br><br></p> <p><strong>Compensation</strong></p> <p><em>[OPTION