Senior Customer Relationship Manager (R-19677)
Dun & Bradstreet
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Role overview
Dun & Bradstreet is hiring for the Senior Customer Relationship Manager (R-19677) role in Remote - England, DE. It is full-time with remote work available, Senior level. It was posted today.
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- Role
- Senior Customer Relationship Manager (R-19677)
- Company
- Dun & Bradstreet
- Location
- Remote - England, DE
- Work mode
- Remote
- Employment
- Full-time
- Seniority
- Senior
- Posted
- today
Description
Essential Key Responsibilities
- Serves as the primary post-sale point of contact to top‑tier or highly complex accounts, working with full autonomy, navigating multiple buying centers, senior client leadership, and cross‑market or cross-platform strategies.
- Develop and execute long-range account strategies that align with client business goals and drive sustainable, multi-dimensional revenue growth.
- Lead high‑stakes, executive‑level conversations and negotiations, influencing senior client leadership to advance partnership priorities.
- Identify non-obvious growth opportunities, including cross-solution expansion, new platform integrations, and strategic pilot initiatives.
- Delivers significant revenue expansion across strategic, high-value accounts.
- Represent client perspectives to influence product positioning and roadmap adoption.
- Mentors junior level team members, elevating account management standards and contributing to overall team effectiveness.
- Monitor client usage data, health indicators, renewal dates, and growth opportunities and translate them into strategies for success
- Carry out regular account management activity to “Protect” existing accounts. Proactively identify accounts at risk of churn and implement retention strategies.
- Coordinate with implementation teams to ensure solution delivery meets or exceeds contracted SLAs and KPIs
- Additional duties as assigned.
Essential Skills and/or Certifications
- Minimum of eight (8) years in a post-sale client management experience leading a portfolio of high touch enterprise and/or strategic accounts
- Proven experience in digital advertising, audience data, AdTech, or media sales.
- Executive relationship mastery, with the ability to build trust, credibility, and long‑term partnership with senior‑level client stakeholders.
- Strong strategic thinking and planning. Ability to apply forward‑looking judgment to shape multi‑year client strategies and guide complex decision pathways.
- High‑level commercial insight, evaluating market dynamics, client business models, and emerging opportunities to drive multi‑dimensional revenue growth.
- Strong consultative selling skills. Ability to frame problems effectively, proposing strategic solutions, and guiding clients toward transformational initiatives.
- Advanced communication and negotiatio
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