Key Account Manager - Maryland

Nova Biomedical: One Global Brand. One Vision. Together under one name. Advanced Instruments and Nova Biomedical are now united under one brand, Nova Biomedical, marking a major milestone in our journey to deliver greater value to our customers. By combining our strengths, we're accelerating innovation, supporting critical workflows, and delivering world-class service across the biopharmaceutical and clinical markets. About The Company At Nova Biomedical, we’re not just building instruments, we’re powering breakthroughs that improve lives. Our smart, science-driven solutions are trusted in over 100 countries to speed drug development and enhance patient care. Our integration brings together more than 70 years of scientific excellence with Nova’s cutting-edge innovation, forming a powerhouse of precision, purpose, and possibility. With FDA-registered, ISO-certified manufacturing, more than 125 FDA approvals, and industry-trusted diagnostics, we’re setting new standards in quality and reliability. Nova Biomedical is proud to be a global leader in osmolality testing and biotechnology and in vitro diagnostic (IVD) instrumentation, dedicated to advancing patient care and scientific discovery with a legacy that continues to shape the future of life sciences. With headquarters in Norwood and Waltham, Massachusetts, and a global team of nearly 2,000 employees, we’re building a collaborative, empowered culture grounded in shared values: Customer Centricity, Ingenuity, Ownership & Accountability, Collaboration, and Integrity. Working at Nova Biomedical means joining a mission-driven organization where your contributions matter. Whether you're in engineering, science, manufacturing, or support, you’ll be part of a team that values innovation, invests in your growth, and is committed to making a real-world impact on global health. Explore what’s next with us at novabiomedical.com About The Role The Key Account Manager is responsible for managing and expanding assigned health system accounts across the Nova product portfolio. This role serves as the primary owner of the customer relationship, with a core focus on protecting existing business through renewals and upgrades while enabling sustainable growth through portfolio expansion. Given Nova’s strong market presence, this role is critical to maintaining customer continuity, strengthening long-term partnerships, and coordinating internal resources to support account objectives. The Account Manager works cross-functionally with Specialists, Inside Sales, and Field Applications to deliver a consistent, high-quality customer experience and drive growth. If you’re passionate about account management and want to be part of a team that is shaping the future of life sciences, we’d love to hear from you, apply today! What You’ll Do • Manage and protect existing business through proactive renewal planning, contract management, and upgrade execution to ensure continuity of revenue. • Serve as the primary point of contact for assigned accounts, maintaining accountability for overall account performance and customer satisfaction. • Build and maintain strong professional relationships across the health system, including Laboratory, Point of Care, ICU, Emergency Department, Respiratory Therapy, Clinical Education, and administrative stakeholders. • Identify, develop, and qualify new opportunities within existing accounts and route qualified opportunities to appropriate Specialty Sales teams for execution. • Partner closely with Specialty teams to support portfolio expansion and coordinated account strategies. • Collaborate with Inside Sales to support renewals, upgrades, add-on opportunities, and timely customer follow-up when rapid engagement is required. • Maintain accurate and timely account, opportunity, and activity documentation within Salesforce.com. • Participate in account planning, forecasting, and regional business reviews. • Perform other duties as assigned. What We Are Looking For In You • Bachelor’s degree required • Clinical, scientific, or business-related degree preferred. • 2-5 years of experience in medical device, diagnostics, clinical sales, or healthcare account management. • Experience managing hospital or health system accounts preferred. • Experience with contract renewals, long-cycle sales processes, and portfolio-based selling preferred. • Strong account management and relationship management skills within complex healthcare environments. • Demonstrated ability to manage multiple priorities and stakeholders in a dynamic, fast-paced environment. • Ability to lead cross-functional collaboration and coordinate resources without direct authority. • Excellent communication, organization, and follow-through skills. • Strong business acumen with the ability to identify growth opportunities within existing customer relationships. • Proficiency with Salesforce.com and Microsoft Office applications (Outlook, Excel, PowerPoint). • Ability to operate effectively within a matrixed sales organization. Physical Requirements For This Role Include • Ability to travel within assigned territory, including overnight travel as required. • Ability to sit or stand for extended periods and perform repetitive computer-based tasks. • Ability to lift and transport materials or equipment up to 66 pounds as required for customer meetings or demonstrations. • The full list of physical requirements for this role is available upon request. Why work for Nova Biomedical • Flexible Medical, Dental, & Vision Coverage • Competitive 401k company match • Bonus Program, Generous PTO and paid holidays • Generous Tuition reimbursement • Hybrid and flexible work arrangements (job specific) • Professional development, engagement and events • Company marketplace for lunch and snacks! (location specific) • Company subsidized cafeteria (Waltham) Work Location: Baltimore/DC, Remote, Travel Schedule/Hours: Monday to Friday, 8:30 AM – 5:00 PM Targeted Salary Range: $95,000 - $115,000/year Nova Biomedical believes in transparency and integrity throughout all we do, including compensation. The provided salary range for this role represents the expected base salary or hourly rate for this opening. Actual compensation will be commensurate with the candidate’s experience and may vary based on individual factors such as location, skills, and education. EEO Statement Nova Biomedical takes pride in being an equal opportunity employer committed to hiring a diverse and inclusive workforce. As a part of our commitment to a diverse and inclusive workforce, Nova Biomedical will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class. Privacy policy https://advancedinstruments.showpad.com/share/DmsEd5QTLlqemTYABlvDW