CX/UX Design Manager (Nursing)

Overview CX/UX Design Manager (Nursing) – Hybrid (ET/CT) at Wolters Kluwer Health. This player-coach leadership role leads design strategy and execution across the Nursing portfolio (education, practice, and professional development) in a complex, regulated, and high-impact domain. You will drive clarity, alignment, and data-driven decision making to deliver meaningful UX outcomes for nurses, students, educators, and institutions. Responsibilities • Strategy, Discovery, and Alignment: Own UX strategy for key Nursing initiatives across education and practice portfolios; use iterative discovery and experimentation to validate value, viability, usability, and feasibility early and continuously; frame complex inputs into clear problem statements; initiate and lead PreVis/visioning workshops; bring UX into the earliest stages of product thinking; partner with Product, Engineering, and AI teams; collaborate with UX Research to ensure insights guide decisions and that proposed solutions are validated. • Delivery and Execution: Guide work from strategy through execution, including concepts, roadmaps, and shipped experiences; stay hands-on when needed during early discovery or high-ambiguity initiatives. • Systems, Accessibility, and Emerging AI: Design across end-to-end journeys and platforms; embed accessibility (WCAG) into UX thinking from the start; reinforce consistent UX patterns across Nursing and the broader Health ecosystem; help shape AI-enabled experiences that are usable, trustworthy, and grounded in nursing workflows. • Team Leadership and Growth: Lead and develop UX designers with clear expectations and ongoing coaching; evolve team structure and engagement models as the business scales; manage day-to-day resourcing, including oversight of contractors and external partners; demonstrate responsible stewardship of resources and delivery commitments; foster a collaborative, outcomes-oriented UX culture. • Leadership, Influence, and Change: Act as a change agent to increase UX maturity across partners and teams; influence without authority through credibility and facilitation; represent UX in cross-functional and leadership forums; communicate progress, risks, and tradeoffs in executive-ready narratives. Qualifications Required • Experience leading UX in complex, ambiguous product environments • Strong facilitation skills with a track record of driving alignment and decisions • Ability to influence cross-functional partners without formal authority • History of impactful, user-centered product experiences • Strong product thinking and business awareness • Comfort operating as a player-coach Preferred • Experience in healthcare, education, or other regulated industries • Familiarity with accessibility and inclusive design practices • Experience contributing to AI-enabled or emerging technology experiences • Background in systems thinking or service design Technical & Craft Foundations • Experience with design systems and scalable UX patterns • Working knowledge of WCAG accessibility standards • Proficiency with Figma and current best practices (auto-layout, local components, etc.) • Adobe Creative Suite familiarity a plus • Understanding of agile development and cross-functional delivery • Foundational knowledge of HTML5 and CSS3 to support collaboration with Engineering • Experience or working knowledge in AI spaces, including designing or partnering on AI-enabled experiences and understanding usability, trust, and workflow integration What Success Looks Like • UX engagement earlier and more consistent in product discovery • PreVis and visioning workshops drive alignment and momentum • Accessibility and usability are considered early, not retrofitted • UX helps shape responsible, effective AI-enabled experiences • UX is viewed as a vital strategic product partner, not a downstream service Next Steps Portfolio required: resume and portfolio demonstrating experience leading complex, cross-functional product work, including examples of strategic thinking, facilitation, and shipped outcomes, not just visual design artifacts.