Senior Engagement Manager

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If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

About the Role:

We are seeking a skilled and results-driven Engagement Manager to join our Professional Services team. As the Engagement Manager, you will be responsible for overseeing the end-to-end delivery of our services, ensuring client satisfaction, and optimizing project outcomes. The ideal candidate will have a strong background in project management and a deep understanding of professional services in the IT industry. This role requires a proactive and strategic approach to client engagement, coupled with the ability to collaborate effectively with cross-functional teams.

What You'll Do:

• Client Engagement:

  • Serve as the primary point of contact for clients in regard to their professional services engagement,, building and maintaining strong relationships.

  • Understand client needs, expectations, and strategic objectives to ensure alignment with service delivery.

• Project Planning and Execution:

  • Lead the planning, coordination, and execution of professional services projects.

  • Collaborate with project teams to define scope, objectives, deliverables, and timelines.

• Resource Management:

  • Allocate and manage resources effectively to ensure project delivery within scope, budget, and timeline constraints.

  • Identify and address resource gaps or challenges proactively.

• Quality Assurance:

  • Implement and maintain quality assurance processes to ensure the delivery of high-quality services.

  • Conduct regular project reviews to assess performance, identify areas for improvement, and implement corrective actions.

• Risk Management:

  • Identify potential risks and issues related to service delivery and develop proactive mitigation strategies.

  • Monitor project progress and implement corrective actions to address any deviations from the plan.

• Client Communication:

  • Provide regular updates to clients on project status, milestones achieved, and any potential issues.

  • Manage client expectations and address concerns promptly to ensure a positive client experience.

• Continuous Improvement:

  • Drive continuous improvement initiatives to enhance service delivery processes and methodologies.

  • Collaborate with cross-functional teams to incorporate best practices into project delivery.

What You'll Bring:

• Proven experience as an Engagement Manager or in a similar role within Professional Services.

• Project management certification (e.g., PMP) is preferred.

• Strong project management skills with a focus on delivering complex projects on time and within budget.

• Demonstrated ability to manage multiple projects simultaneously.

• Strong leadership and team collaboration abilities.

• Excellent communication and interpersonal skills with the ability to work collaboratively with clients and internal teams.

• Knowledge of industry-standard methodologies for professional services delivery.

• Problem-solving and decision-making skills to address challenges during project execution.

• Strategic thinking with the ability to convey complex API concepts to non-technical stakeholders is a plus.

If you are a results-oriented professional with a passion for delivering exceptional services, building client relationships, and driving successful projects, we invite you to apply for the Engagement Manager position and contribute to the success of our Professional Services team.

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About Kong:

Kong Inc., a leading developer of API and AI connectivity technologies, is building the infrastructure that powers the agentic era. Trusted by the Fortune 500 and startups alike, Kong's unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models. For more information, visit www.konghq.com.

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