Senior IT Operations Engineer

<div class="content-intro"><h2><strong>About Remote</strong></h2> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.<br><br><span class="discussion-id-2f7cb4da-dab4-8068-a80f-001c50b2d808 suggestion-update notion-enable-hover" data-token-index="0">With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.</span><br><br>We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.</span></div> <div>&nbsp;</div> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!</span></div></div><h2><strong>What the job can offer you</strong></h2> <p>As a Senior IT Operations Engineer, your mission is to elevate our IT support and system management to world-class standards. You’ll not only solve complex technical issues but also strategize on IT infrastructure, ensuring scalability, security, and optimal performance. Your leadership will build upon our foundations, enhancing our SaaS environment and macOS fleet management for our global team, affectionately known as 'Remoters'.</p> <p>This senior position demands a blend of technical prowess, strategic planning, and team leadership. You’re expected to:</p> <ul> <li>Lead by example, setting high standards in system administration, particularly for SaaS platforms like Google Workspace, Notion, Slack, and Okta, and in endpoint management for macOS.</li> <li>Mentor junior team members, sharing your deep knowledge and fostering a culture of continuous improvement and learning.</li> <li>Assist with the rollout and governance of AI tools across the business, from Claude for Work seat management to Notion AI agents.</li> <li>Drive initiatives that enhance our IT infrastructure, ensuring our solutions are robust, scalable, and secure.</li> <li>Act as a key decision-maker in the selection and implementation of IT tools and practices that align with Remote's long-term vision.</li> </ul> <h2><strong>Key Responsibilities</strong></h2> <ul> <li>Strategize and implement advanced IT solutions to enhance end-user support and system management.</li> <li>Lead projects to improve our SaaS and AI tool estate, ensuring efficient, secure, and compliant operations.</li> <li>Mentor junior engineers, share knowledge and guiding them in their professional development and project work.</li> <li>Collaborate with cross-functional teams to align IT operations with broader company objectives.</li> <li>Support audits and access reviews for SaaS and AI tools, tracking usage and flagging spend where seats sit idle.</li> </ul> <h2><strong>What you bring</strong></h2> <ul> <li>Proven experience in a senior IT operations role, with a track record of improving IT infrastructure and end-user support.</li> <li>Hands-on experience with enterprise AI tools (Claude, ChatGPT, or similar), including seat management, access control, and usage review.</li> <li>Expert knowledge of macOS environments, SaaS platform administration, and security compliance.</li> <li>Strong leadership skills, with the ability to mentor and guide a team through complex projects and challenges.</li> <li>Excellent problem-solving abilities, capable of strategic thinking and innovation.</li> <li>Exceptional communication skills, fluent in English, with the ability to articulate technical concepts to a non-technical audience.</li> <li>Experience in remote work environments is highly valued.</li> </ul> <h2><strong>Growth Opportunities</strong></h2> <p>This role is a gateway to higher leadership positions within Remote's IT department. You will have the opportunity to shape the direction of our IT operations, influence company-wide technology decisions, and mentor the next generation of IT professionals. You'll help set the pace for how Remote adopts AI tools safely and well.</p> <h2>Practicals</h2> <ul> <li><strong>You'll report to:</strong> Director of IT</li> <li><strong>Team:</strong> IT Operations</li> <li><strong>Location</strong>: Given the team structure and current needs, we are prioritising someone based in EMEA</li> <li><strong>Start date</strong>: As soon as possible</li> </ul> <h2>Application process</h2> <ol> <li>Interview with recruiter</li> <li>Interview with the hiring manager</li> <li>Interview with team members (no managers present)</li> <li>Bar Raiser interview</li> <li>Executive interview</li> <li>Offer and&nbsp;<a href="https://www.notion.so/96e108c037b8423cbd4c3f07a1f9b38b?pvs=21">Prior employment verification check</a></li> </ol> <p>#LI-DNP</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>Remote's <a href="https://www.notion.so/remotecom/people-Total-Rewards-1945bce8d3924ece9421ba8630f57b0c">Total Rewards philosophy</a> is to ensure fair, unbiased compensation and fair <span class="link-annotation-unknown-block-id-1691622878">equity</span><span class="discussion-level-1 discussion-id-f2a82bc4-09e4-4a71-ad93-755b1d26a690 notion-enable-hover" data-token-index="3"> pay </span>along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.</p> <p>At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.&nbsp; We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.<br><br>Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.<br><br><em data-stringify-type="italic">At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compen