Delivery Coordinator

Department: Operations Reports To: Warehouse/Operations Manager FLSA Status: Full Time/Non-Exempt Purpose A Delivery Coordinator is responsible for designing, scheduling, and optimizing transportation or delivery routes to ensure efficient movement of goods, services, or personnel. The role focuses on minimizing travel time and costs while meeting customer service, safety, and operational requirements Responsibilities Create and coordinate multiple daily deliveries and installation routes Contact customers via phone and email to schedule and confirm delivery appointments Coordinate alternative delivery dates and times when scheduling conflicts arise Work closely with sales, order processing, service, warehouse, and delivery teams to ensure smooth operations Arrange and coordinate third-party delivery assistance as needed Maintain accurate sales order statuses, scheduling updates, and customer notes within the eAutomate system Provide ongoing communication and support to delivery drivers and field personnel throughout the day Monitor delivery schedules and proactively resolve logistical or customer issues Ensure customers receive timely updates regarding delivery timing and scheduling changes Support overall operational efficiency and customer satisfaction through effective coordination and communication Perform additional administrative and operational duties as assigned Supervision Supervised Contacts Internal: Exempt, Non-Exempt External: Prospective Customers, Current Customers, Vendors Job-Related Dimensions Strong organizational and multitasking abilities Excellent verbal and written communication skills Ability to prioritize and adapt in a fast-paced environment Strong customer service and problem-solving skills Qualifications Experience coordinating schedules, logistics, or dispatch operations preferred High School or GED Physical Demands & Work Environment • Ability to sit at a desk for prolonged periods of time • Ability to talk on the phone and work with various computer tools and applications • Ability to type and compose written communication in various forms • Ability to lift 20+lbs on occasion • Ability to work in fast paced environment Powered by JazzHR NeKBNR9rek