Program Manager RHS- Lake County

Position Title: Program Manager RHS- Lake County Location: Michigan City, IN 46360 Description POSITION PURPOSE: The program manager is responsible for ensuring that participants needs are being met to the highest standard in the following areas including but not limited to medical, financial, social and emotional. The program manager is also responsible for the overall personnel management of quality Direct Support Professionals and support staff who are committed to carrying out Paladins mission WORK CONDUCT • Maintains a positive and enthusiastic attitude. • Works harmoniously and effectively with staff and the public. • Arrives to work on time. • Keeps work space clean and organized. • Stays awake and alert while on work time. • Works a flexible schedule including evenings and weekends as assigned. • Works the full hours per week for the position. • Effectively works under stressful situations with problem customers ESSENTIAL FUNCTIONS: • Maintains a positive and enthusiastic attitude. • Ensures service operations, processes and staff practices promote maximum participation of the individuals receiving services. • Leads the development of staff in relation to identifying and understanding client needs. • Promotes a culture of continuous improvement among staff by establishing quality systems and processes that are established and adhered to properly. • Be available on an on-call basis as appropriate; will work with other residential supervisors, case managers and respite manager to develop on-call strategies. • Monitor key performance indicators and business plan objectives. • Manages the forecasting, establishment and maintenance of appropriate staffing structures and levels to meet service delivery requirements. • Promotes the work of Paladin and the needs of