Sr. Startup Program Operations Manager

<p>We’re looking for a highly analytical, systems-oriented, and detail-obsessed Sr. Startup Program Operations Manager to build and scale the operational backbone of the MongoDB for Startups Program.</p> <p>This is a highly execution-focused role, ideal for someone who thrives on creating structure and organization in high-growth environments. You will own the systems, processes, and operational rigor that power the MongoDB for Startups program, from application evaluation to lifecycle communications and performance dashboards. You will ensure high-quality startups are identified, supported appropriately, and activated within MongoDB’s ecosystem.</p> <p>This is a high-impact role within MongoDB’s startup efforts, working closely with Marketing, Sales, Partnerships, Finance, and Operations to ensure the program’s durability, credibility, precision, and measurable business impact.</p> <p>We are looking to speak to candidates who are based in Gurugram for our hybrid working model.</p> <h3>Position Expectations</h3> <ul> <li>Own end-to-end operational management of the MongoDB for Startups application process, including review, qualification, tiering, and approvals</li> <li>Evaluate applications to ensure alignment with program criteria, leveraging both internal and external data sources to validate applications&nbsp;</li> <li>Ensure approved startups receive appropriate credit allocations and program resources based on established tiering and program stipulations</li> <li>Serve as the primary point of contact for inbound startup program inquiries, managing requests with clarity and efficiency</li> <li>Build and maintain reporting infrastructure to track applications, acceptances, activation rates, consumption, and program ROI</li> <li>Support the broader startup marketing function through lead management, campaign uploads, lifecycle nurture development, and scalable engagement workflows</li> <li>Partner cross-functionally to align the startup program with Sales, Marketing, Finance, and RevOps workflows</li> <li>Continuously identify bottlenecks and inefficiencies, implementing process improvements that elevate speed, quality, and transparency</li> </ul> <h3>The right candidate for this role will be</h3> <ul> <li>5–8 years of experience in program management and operations, startup ecosystem programs, revenue operations, growth operations, or a similar operational function</li> <li>Experience communicating directly with customers, with the ability to triage high volumes of inbound inquiries, prioritize effectively, manage escalations, and respond with clarity and professionalism</li> <li>Experience managing or operating structured, global, tiered programs at scale</li> <li>Strong analytical capabilities, with experience building dashboards and deriving insights from data</li> <li>Deep operational discipline with strong attention to detail and process documentation</li> <li>Comfortable working cross-functionally and navigating ambiguity in a fast-moving startup ecosystem</li> <li>Excellent written communication skills</li> <li>Passionate about supporting high-quality founders and building operational excellence behind a best-in-class startup program</li> </ul> <h3>About MongoDB</h3> <p>MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.</p> <p>With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.</p> <p>Our compass at MongoDB is our <a href="https://www.mongodb.com/company">Leadership Commitment,</a> guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.&nbsp;</p> <p>To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. <a href="https://www.mongodb.com/company/blog/culture/employee-benefits-that-make-a-difference-at-mongodb">From employee affinity groups, to fertility assistance and a generous parental leave policy</a>, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys.<a href="https://www.mongodb.com/blog/channel/culture"> Learn more about what it’s like to work at MongoDB</a>, and help us make an impact on the world!</p> <p>MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.</p> <p>MongoDB is an equal opportunities employer.</p> <p><em>Req ID: 1273372526</em></p>