Renewals Manager [German speaking]

<p id="p-rc_b270d4eea2cbd15a-92" data-path-to-node="6"><span data-path-to-node="6,0"><span class="citation-2190 citation-end-2190">As a member of our Renewals team, you will be instrumental in defining, testing, and growing a renewals model that balances high volume scale with top-down positioning</span></span><span data-path-to-node="6,2"><span class="citation-2189">. The Renewals team is an integral part of Asana's success, partnering wit</span><span class="citation-2188 citation-2189 citation-end-2189">h customers and internal stakeholders such as Account Executives, Customer Success Managers &amp; Finance to ensure A</span><span class="citation-2188 citation-end-2188">sana customers are set up for continued success from their Asana investment</span></span><span data-path-to-node="6,4"><span class="citation-2187 citation-end-2187">. Your primary focus will be managing client renewals to maximize r</span>etention, identify expansion opportunities, and drive a high degree of customer satisfactio<span class="citation-2186 citation-end-2186">n</span></span><span data-path-to-node="6,6"><span class="citation-2185 citation-end-2185">.</span></span></p> <p id="p-rc_b270d4eea2cbd15a-93" data-path-to-node="7"><span data-path-to-node="7,0"><span class="citation-2184 citation-end-2184">This role is based in our Dublin office with an office-centric hybrid schedule</span></span><span data-path-to-node="7,2"><span class="citation-2183">. Th</span><span class="citation-2182 citation-2183 citation-end-2183">e standard in-office days are Monday, Tuesday, and Thursday</span></span><span data-path-to-node="7,4"><span class="citation-2180 citation-2181 citation-end-2181">. Most Asanas have the option to work from home </span><span class="citation-2180 citation-end-2180">on Wednesdays</span></span><span data-path-to-node="7,6"><span class="citation-2179 citation-end-2179">. Working from home on Fridays depends on the type of work you do and the teams wi</span>th which you partner</span><span data-path-to-node="7,8">. If you're interviewing for this role, your recruiter will share more about the in-office requirements</span><span data-path-to-node="7,10">.</span></p> <h3 data-path-to-node="8">What you’ll achieve</h3> <ul data-path-to-node="9"> <li> <p id="p-rc_b270d4eea2cbd15a-94" data-path-to-node="9,0,0"><span data-path-to-node="9,0,0,0"><strong data-path-to-node="9,0,0,0" data-index-in-node="0">Secure and Retain Revenue:</strong> Protect revenue, incentivize multi-year agreements, and secure renewal contracts in advance of expiration</span><span data-path-to-node="9,0,0,2">.</span></p> </li> <li> <p id="p-rc_b270d4eea2cbd15a-95" data-path-to-node="9,1,0"><span data-path-to-node="9,1,0,0"><strong data-path-to-node="9,1,0,0" data-index-in-node="0">Close Renewals:</strong> Understand customer needs and demonstrate account management capabilities to bring renewals to closure</span><span data-path-to-node="9,1,0,2">.</span></p> </li> <li> <p id="p-rc_b270d4eea2cbd15a-96" data-path-to-node="9,2,0"><span data-path-to-node="9,2,0,0"><strong data-path-to-node="9,2,0,0" data-index-in-node="0">Engage Key Stakeholders:</strong> Partner with decision-makers to identify customer requirements, budget, core stakeholders, and approval processes while uncovering roadblocks to ensure on-time commitments</span><span data-path-to-node="9,2,0,2">.</span></p> </li> <li> <p id="p-rc_b270d4eea2cbd15a-97" data-path-to-node="9,3,0"><span data-path-to-node="9,3,0,0"><strong data-path-to-node="9,3,0,0" data-index-in-node="0">Manage Territory Processes:</strong> Own and execute the quote-to-close processes for all renewals within an assigned territory</span><span data-path-to-node="9,3,0,2">.</span></p> </li> <li> <p id="p-rc_b270d4eea2cbd15a-98" data-path-to-node="9,4,0"><span data-path-to-node="9,4,0,0"><strong data-path-to-node="9,4,0,0" data-index-in-node="0">Defend Market Share:</strong> Effectively defend against competitive pressures</span><span data-path-to-node="9,4,0,2">.</span></p> </li> <li> <p id="p-rc_b270d4eea2cbd15a-99" data-path-to-node="9,5,0"><span data-path-to-node="9,5,0,0"><strong data-path-to-node="9,5,0,0" data-index-in-node="0">Forecast Accurately:</strong> Maintain and report an accurate rolling 90-day forecast of renewals</span><span data-path-to-node="9,5,0,2">.</span></p> </li> <li> <p id="p-rc_b270d4eea2cbd15a-100" data-path-to-node="9,6,0"><span data-path-to-node="9,6,0,0"><strong data-path-to-node="9,6,0,0" data-index-in-node="0">Cross-Functional Collaboration:</strong> Communicate and effectively partner with Deal Desk, Sales Operations, Legal, Finance, and Sales Management to navigate complex customer requests</span><span data-path-to-node="9,6,0,2">.</span></p> </li> <li> <p id="p-rc_b270d4eea2cbd15a-101" data-path-to-node="9,7,0"><span data-path-to-node="9,7,0,0"><strong data-path-to-node="9,7,0,0" data-index-in-node="0">Drive Process Efficiency:</strong> Assist with enhancing and improving systems and processes to increase internal operational efficiencies</span><span data-path-to-node="9,7,0,2">.</span></p> </li> </ul> <h3 data-path-to-node="10">About you</h3> <ul data-path-to-node="11"> <li> <p id="p-rc_b270d4eea2cbd15a-102" data-path-to-node="11,0,0"><span data-path-to-node="11,0,0,0">2–5 years of experience with software/subscription renewals or account management; SaaS experience is a plus</span><span data-path-to-node="11,0,0,2">.</span></p> </li> <li> <p id="p-rc_b270d4eea2cbd15a-103" data-path-to-node="11,1,0"><span data-path-to-node="11,1,0,0">Fluency in German</span><span data-path-to-node="11,1,0,2">.</span></p> </li> <li> <p id="p-rc_b270d4eea2cbd15a-104" data-path-to-node="11,2,0"><span data-path-to-node="11,2,0,0">Proficiency in contract negotiations, value selling, discovery, closing skills, and a consistent track record of quota achievement</span><span data-path-to-node="11,2,0,2">.</span></p> </li> <li> <p id="p-rc_b270d4eea2cbd15a-105" data-path-to-node="11,3,0"><span data-path-to-node="11,3,0,0">Strong organizational and time-management ski