Technical Architect - Australia

<div class="content-intro"><p>GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.</p> <p>The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values&nbsp;and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. <a href="https://www.youtube.com/watch?v=OuZIb5zszQI">Co-create the future with us</a> as we build technology that transforms how the world develops software.</p> <p>*<em>Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.</em></p></div><p><span style="font-weight: 400;">A Professional Services Technical Architect works closely with salespeople (especially engagement managers) to define custom professional services projects during pre-sale and takes successful deals into delivery, where they are responsible for technical oversight and becoming an embedded trusted advisor within the client.</span></p> <p><span style="font-weight: 400;">As a highly visible and customer-facing position, you will work with an exceptional Professional Services organization, and the wider Customer Success team, including Professional Services Engineers, Project Managers, and Solution Architects. You will play a critical role in the success of Professional Services engagements as we expanded our world class professional consulting organization that has a proven track record of working with clients from different industries around the world. The Professional Services Technical Architect reports to the Senior Manager, Professional Services Technical Architects.</span></p> <h2><span style="font-weight: 400;">Responsibilities</span></h2> <h3><span style="font-weight: 400;">Pre-sales</span></h3> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Articulate the benefits of a GitLab DevSecOps transformation project to prospective clients, working directly with Engagement Managers and the sales team</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Provide support to PS Engagement Managers during the scoping and creation of the customer statement of work (SOW)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Lead technical discovery sessions with customers, partners and GitLab PSEs to understand their business goals, technical constraints and requirements</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Provide technical expertise and consultative advice during the planning stages of a customer engagement</span></li> </ul> <h3><span style="font-weight: 400;">Delivery</span></h3> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Own the design, development, implementation, and support of GitLab-related Professional Services engagements</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Coordinate and oversee functional implementation activities for internal and partner consultants, developers, and customer points of contact (POC) on large-scale enterprise projects</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Provide technical leadership to the Professional Service Engineering team during the delivery of services engagements</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ensure that the deliverable accurately meets the defined expectations of the customer, ensuring that proper testing is implemented and performance requirements are closely monitored by working with the customer</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work closely with the customer project team (specifically the Project Manager) to ensure accurate task-level articulation of the work required</span></li> </ul> <h3><span style="font-weight: 400;">Practice development</span></h3> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Mentor PS and partner consultants to provide guidance regarding ‘Best Practices,’ communication, and implementation strategies; provide input to PS training materials and presentations and other collateral in the form of documentation and delivery kits</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Develop case studies, presentations, design documentation, best-practice methodologies and internal process development</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Liaise with and support other functional groups within GitLab – including (but not limited to) training, development, support, product, engineering</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Stay up to date on new features, and fixes within the monthly GitLab product releases and disseminate key information to the PSE team</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Hold enablement sessions for PS or other team members to learn how to use or how to sell particular service offerings</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Assist Regional Delivery Managers with</span></li> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Technical Vetting of Partner Consultants</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">New hire candidates</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">SOW staffing assessments</span></li> </ul> </ul> <h2><span style="font-weight: 400;">Requirements</span></h2> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Demonstrated progressive leadership in the full life-cycle of the software development environment</span></li> </ul> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Demonstrated progressive experience delivering two or more of the following consulting services</