Senior Manager, Talent Acquisition - GTM & Marketing, Americas

<div class="content-intro"><p><strong>Who we are&nbsp;</strong></p> <p>At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a class="c-link" href="https://customers.twilio.com/" target="_blank" data-stringify-link="https://customers.twilio.com/" data-sk="tooltip_parent">&nbsp;hundreds of thousands of businesses&nbsp;</a>and empower millions of developers worldwide to craft personalized customer experiences.</p> <p>Our dedication to <a class="c-link" href="https://www.twilio.com/en-us/blog/open-work" target="_blank" data-stringify-link="https://www.twilio.com/en-us/blog/open-work" data-sk="tooltip_parent">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.<br><br>We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!</p> <p><span style="color: rgb(255, 255, 255);">.</span></p></div><p><strong>See yourself at Twilio</strong></p> <p>Join the team as Twilio’s next Senior Manager, Talent Acquisition - GTM and Marketing, Americas.</p> <p><strong>About the job</strong></p> <p>This position is needed to&nbsp;lead our North America and LATAM (Americas) recruiting efforts across GTM and Marketing. You aren't just managing a team; you will be a critical pillar of the global TA leadership team. Reporting directly to the Global Director of TA - GTM and Marketing, you will serve as the primary strategic advisor to our GTM (including Sales, Partnerships, and Global Operations) and Marketing executive leaders in the region. Your mission is to blend operational excellence with a human-centric leadership approach, ensuring our Americas recruiting engine is fast, fair, data-driven and set up to deliver the hires that will accelerate Twilio’s future.&nbsp;</p> <p><strong>Responsibilities</strong></p> <p>In this role, you’ll:</p> <ul> <li><strong>Strategic Leadership:</strong> Serve as a key member of the extended TA Leadership Team, contributing to global TA strategy while owning the specific roadmap for NAMER and LATAM GTM and Marketing functions. Independently create and present regular insights and quarterly business reviews (QBRs) to executive leadership, analyzing and translating raw metrics into actionable business stories and recommendations.&nbsp;</li> <li><strong>Develop and Grow your Team: </strong>Lead, mentor, coach, and develop a high-performing team of full-cycle talent advisors. You’ll invest in their career growth, sharpen their advisory, sourcing and closing skills, and foster a high-performance culture rooted in a growth mindset.</li> <li><strong>Drive Business Results:</strong> Own your team’s end-to-end recruitment strategy and delivery for GTM and Marketing business units across the Americas. Prioritize efforts that best align with Twilio's strategic goals and use your market knowledge and business acumen to influence and make informed decisions. Collaborate effectively across HRBPs, TA Operations, Total Rewards/Compensation, Finance, and Legal to ensure our hiring practices are inclusive, compliant, and competitive in a tightening talent market.&nbsp;</li> <li><strong>Think Long-Term: </strong>Act as a trusted advisor to VP and SVP-level stakeholders and TA partners (TA Ops, Finance, Comp/Total Rewards, HR Business Partners). You won't just drive execution; you’ll bring market intelligence and hiring data to influence org design, workforce planning, and best-in-class talent strategies across both regions. You’ll cultivate strategic thinking within your team and influence regional and global talent strategies that address and solve for the immediate and future needs.</li> <li><strong>Lead through Change &amp; Champion Innovation:</strong> Embrace and advocate for change and innovation, turning challenges into opportunities for growth and continuous improvement. Champion agility, experimentation, and resilience within our TA teams as we learn to work with AI, new technology, tools, and platforms.&nbsp;</li> <li><strong>Solve Impactful Problems: </strong>Ensure your team and our TA org are tackling the most impactful problems to create the best outcomes possible, using critical thinking and sound judgment to weigh risk and leverage innovative solutions. Champion excellence in candidate quality and experience so your team isn’t just filling roles as order takers, but are functioning as talent engineers who make the hires that strengthen Twilio’s capabilities across GTM and Marketing functions.&nbsp;</li> <li><strong>Operational Excellence:</strong> Own the mechanics of a predictable recruiting engine. You’ll model behavior for your team of making evidence-based decisions that don’t solely rely on gut instinct or intuition. You’ll partner with TA Ops and the Talent Research &amp; Intelligence teams to optimize location strategy, candidate pipelines, anchor on quality process and decisions, and uphold candidate experience. You’ll set clear hiring SLAs, monitor pipeline health and conversion metrics, and implement structured frameworks (such as RACI) so hiring scales smoothly and reliably.</li> </ul> <p><strong>Qualifications&nbsp;</strong></p> <p>Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!</p> <p><strong>Required:</strong></p> <ul> <li>People management experience, specifically leading full-cycle GTM recruiters in the US and LATAM region. Track record of training and coaching recruiters to meaningfully improve performance and develop their careers.</li> <li>Experience leading GTM and sales recruiting teams in high-growth technology or enterprise environments.</li> <li>Experience building trusted relationships with VP+ GTM stakeholders and influencing regional talent strategies and workforce plans.</li> <li>Advanced ability to build reports and analyze trends using tools like Workday, Greenhouse, Visier, and Eightfold. Experience enabling and guiding recruiters on leveraging and optimizing new technology, AI, and recruiting tools.</li> <li>Experience partnering with global peers to ensure regional plans align with a unified global talent strategy.</li> <li>Comfortable pulling, interpreting, and presenting recruiting data to diagnose issues, enforce SLAs, and improve funnel performance.</li> <li>Experience building scalable processes and alignment tools (such as SOPs and RACI matrices) that create predictable, efficient recruiting operations.</li> <li>Deep commitment to equitable hiring practices and delivering an outstanding experience for candidates and hiring managers.</li> </ul> <p><strong>Desired:</strong></p> <ul>