Chief Operating Officer

Matern Staffing is hiring a Chief Operating Officer (COO) for a nonprofit organization in Fredericksburg, VA. As COO, this role requires an experienced executive with a proven ability to lead complex, frontline, day-to-day operations through a strong, people-centered leadership approach. This role is responsible for building and orchestrating the operational backbone of the organization’s primary, customer-facing revenue-generating activities in support of its mission. Through a deep understanding of operations, strategy, systems, data, and people, the COO ensures business functions run efficiently and effectively to drive growth, productivity, and long-term success. By aligning strategic planning with data-driven decision-making and continuous improvement, the COO creates the conditions necessary for sustainable expansion across platforms, services, and markets. Salary: $125,000 - $160,000 Benefits: • Company vehicle • 11 paid holidays • PTO with flexible scheduling • Career development • 403B retirement savings plan • Medical, dental and vision • Employee rewards and discounts • short & long-term disability • HSA & FSA What You’ll Do: Enterprise Operations & Supply Chain: • Provide executive leadership over all donation and retail operations, including Retail Stores, Donation Centers, E-Commerce, Warehousing, Transportation, Facilities, After-Market & Salvage, and related operational functions • Ensure efficient, integrated, and high-quality day-to-day operations by establishing strong workflows, performance standards, and quality assurance processes • Lead supply chain optimization and donation acquisition strategies to ensure timely, cost-effective sourcing and distribution of goods Financial Management: • Prepare and manage the annual operating budget; monitor financial performance to ensure fiscal health, sustainability, and operational accountability • Develop and maintain financial models and forecasts to support decision-making, operational planning, and long-term viability • Optimize operational expenses and resource allocation by reducing inefficiencies, controlling costs, and improving productivity Strategy & Growth: • Partner with executive leadership to support organizational strategy, business development, and operational scaling aligned with growth objectives • Identify and evaluate new market opportunities and potential revenue diversification initiatives • Drive continuous improvement by recommending and implementing new tools, systems, and processes that enhance efficiency and scalability Customer Experience & Partnerships: • Enhance donor and customer experiences across donation, in-store, and online channels by ensuring consistency, excellence, and continuous process improvement • Build and maintain strong relationships with key customers, partners, and community stakeholders • Represent the organization externally through partnerships, community engagement, presentations, conferences, and Board of Directors meetings Mission, Compliance & Safety: • Demonstrate a visible commitment to the nonprofit’s mission and ensure operations align with serving individuals with disabilities and other barriers to employment • Ensure compliance with all State, Federal, and local regulations, including required certifications as a provider of services to the disabled and disadvantaged • Oversee workplace safety, ensuring safe environments and adherence to all safety procedures and equipment operating standards What You’ll Need: • Bachelor’s degree preferred • 10+ years of progressive operational leadership with experience in retail or logistics preferred • Strong project management, supply chain, and logistics expertise, including workflow optimization • Advanced financial acumen with the ability to analyze performance data and manage operational budgets • Proven ability to assess future operational needs using data, critical thinking, and sound judgment • Clear, concise communication skills and a collaborative leadership style • A strong customer-centric mindset focused on improving donor, shopper, and partner experiences About our Client: Our client is an innovative and sustainable nonprofit organization that generates funding for job training programs, employment placement services, and other community-based initiatives by selling donated clothing and household items through 17 regional retail stores, 6 independent donation centers, and e-commerce platforms. About Matern Staffing: For over 55 years Matern Staffing has built relationships with businesses and job seekers to provide staffing solutions and job opportunities across the mid-Atlantic region. We believe that when employees and business partners succeed, families and communities thrive. Matern Staffing is a V3 (Virginia Values Veterans) Certified Organization. Matern Staffing is an equal opportunity employer.