Content Designer, Product Design - Senior Associate level

About the position We’re currently seeking a Content Designer to join our Experience Design team. We’re passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you. Responsibilities • Leverage strong writing and understanding of user experience design skills to craft compelling, accurate and accessible digital content experiences; use appropriate tools, platforms, frameworks and design systems to create artifacts that may include content audits, taxonomy and terminology lists, content guidelines and patterns, content governance models and microcopy for websites, user interfaces, emails, push notifications and chatbot responses that support end-to-end user flows • Use data, research insights and creative problem-solving to support customer-centered design decisions across projects • Understand your product, processes and partner goals to recognize and bridge gaps between customer-centered solutions and business needs • Work with your team and partners to gather feedback, understand the tech and data capabilities and emerging technologies in order to inform your work and navigate technical limitations • Build relationships with cross-functional partners and continuously identify opportunities to collaborate, incorporating diverse perspectives to elevate project work and build trust • Present work to diverse audiences using a human-centered approach, incorporating meaningful evidence and effectively articulating decisions Requirements • At least 2 years of experience in content design, content strategy, or UX writing • At least 2 years of experience working with and contributing to an established design system Nice-to-haves • Proficiency in design and prototyping tools such as Figma • Experience collaborating with product, tech and business partners • Experience working in heavily regulated, data heavy problem spaces Benefits • health insurance • financial benefits • other benefits that support your total well-being