Customer Relationship Management Coordinator

TOD'S Group Americas is currently looking for a CRM Coordinator to join the team in New York City. The CRM Coordinator plays a critical role in strengthening client relationships and supporting the execution of customer engagement strategies across retail channels. This position reports to the Senior CRM Manager, and partners closely with store teams, and potentially HQ to ensure a seamless, high-quality client experience that reflects the values of a luxury brand. Responsibilities span clienteling support, customer journey coordination, CRM platform operations, reporting, delighting and cross-functional collaboration. ESSENTIAL DUTIES & RESPONSIBILITIES: • Client Engagement & Clienteling Support • Support store teams in daily, weekly, and monthly clienteling activities/reporting, with the goal of helping Client Advisors build meaningful, long-term relationships with clients. • Act as an ambassador for CRM and clienteling tools, ensuring store teams adopt and properly utilize digital platforms such as clienteling apps. • Assist in the execution of client events and in?store activations, contributing to elevated, brand?consistent client experiences. • Customer Journey & Experience Coordination • Support the design and continuous improvement of customer journeys across channels, contributing insights and feedback to HQ and regional CRM. • Assist in implementing and monitoring marketing automation journeys to enhance engagement, conversion, and retention. • Ensure client interactions across touchpoints are seamless, consistent, and aligned with brand identity. CRM Operations & Platform Management: • Support configuration, deployment, and maintenance of CRM and marketing automation systems, including testing and quality checks. • Maintain CRM data accuracy and segmentation integrity in collaboration with Data & Insights teams.