DACH Senior Customer Onboarding Specialist

<p>As a Customer Onboarding Specialist, you’ll play a critical role in helping customers realize value from HubSpot quickly and confidently by leading multi-Hub implementations.</p> <p>You’ll act as an experienced, autonomous consultant for customers with sophisticated needs, translating high-level business goals into clear onboarding strategies that drive time-to-value, adoption, and long-term success. You’ll partner closely with Sales, Customer Success, and Product teams while serving as a subject-matter expert in specific HubSpot Hubs and inbound best practices.</p> <p>This role can be worked Remotely, Hybrid, or from our Berlin Office</p> <p><strong>In this role, you’ll get to:</strong></p> <ul> <li>Lead end-to-end onboarding for complex, multi-stakeholder customers, managing competing priorities and timelines to deliver successful implementations.</li> <li>Translate customer business goals into measurable onboarding objectives tied to activation, adoption, and time-to-value outcomes.</li> <li>Design and deliver scalable, multi-Hub solutions aligned to advanced business processes, data models, and reporting needs.</li> <li>Oversee product configuration, integrations, training, and initial campaign execution to accelerate customer impact.</li> <li>Advise customers on technical elements such as integrations, APIs, permissions, and governance within the HubSpot ecosystem.</li> <li>Facilitate effective discovery sessions across diverse customer contexts, adapting for executive, technical, regional, or language considerations.</li> <li>Partner cross-functionally with Sales, Customer Success, Services, and Product teams to ensure a seamless and consistent customer experience.</li> </ul> <p><strong><br>We are looking for people who:<br></strong></p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Are fluent in spoken and written German</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Have experience consulting customers through SaaS implementations and/or ongoing platform adoption.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Can manage multiple implementations or service engagements simultaneously.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Bring expertise in at least one core HubSpot Hub (Marketing, Sales, Service, or Operations) with working knowledge across others.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Advise on both technical solutions (integrations, APIs) and strategic growth considerations.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Communicate and present with confidence — and know how to tailor their message for technical and executive audiences.</li> </ul> <p class="font-claude-response-body break-words whitespace-normal"><strong>Nice-to-Have:</strong></p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Have supported enterprise or multi-regional customers.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Are familiar with data modelling, reporting frameworks, or CRM governance at scale.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Have experience identifying or supporting expansion opportunities.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Are comfortable using AI-powered tools to improve efficiency, insight, or delivery quality.</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Have a background consulting on CRM platforms.</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><hr> <p><span style="font-size: 16px;"><strong>Pay &amp; Benefits</strong></span></p> <p><span style="font-size: 16px;">The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Individual compensation packages are determined using objective, role-related criteria, which may include skills, experience, qualifications, and other job-related factors.</span></p> <p><span style="font-size: 16px;">This <a href="https://drive.google.com/file/d/1vi7Z3asrEMcTPARkWQdsA_xeayvzgw1t/view">resource</a> will help guide how we recommend thinking about the range you see.&nbsp;</span></p> <p><span style="font-size: 16px;">Benefits are also an important piece of your total compensation package. Explore the <a href="https://www.hubspot.com/careers/benefits">benefits and perks</a> HubSpot offers to help employees grow better.</span></p> <p><span style="font-size: 16px;">At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.</span></p></div><div class="title">Annual Cash Compensation Range:</div><div class="pay-range"><span>€56.600</span><span class="divider">&mdash;</span><span>€77.850 EUR</span></div></div></div><div class="content-conclusion"><hr> <p><em data-stringify-type="italic">We know the</em><em data-stringify-type="italic"> <a class="c-link" href="https://www.theatlantic.com/magazine/archive/2014/05/the-confidence-gap/359815/" target="_blank" data-stringify-link="https://www.theatlantic.com/magazine/archive/2014/05/the-confidence-gap/359815/" data-sk="tooltip_parent">confidence gap</a></em><em data-stringify-type="italic">&nbsp;and</em><em data-stringify-type="italic"><a class="c-link" href="https://blog.hubspot.com/marketing/impostor-syndrome-tips" target="_blank" data-stringify-link="https://www.braintreepayments.com/blog/overcoming-imposter-syndrome/" data-sk="tooltip_parent"> impostor syndrome</a></em><em data-stringify-type="italic"> can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.</em></p> <p><em><strong>If you need accommodations or assistance due to a disability, please reach out to us <a href="https://form.asana.com/?k=Xr9-j19kRaY5T5NjIeyx4Q&amp;d=8587152060687" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://form.asana.com