Senior Software Engineer -Salesforce

Job Description At Cetera, we are redefining the future of technology in financial services. We operate in a fast-paced, innovation-driven environment where transparency, ownership, and measurable outcomes are at the core of everything we do. We are seeking a hands-on Senior Salesforce Engineer to play a critical role in advancing our contact center and wealth management platforms. This is an opportunity for a technical leader who thrives in building scalable solutions, driving delivery, and leveraging emerging technologies such as AI to enhance advisor and client experiences. What You'll Do Design, develop, and implement scalable Salesforce solutions across Service Cloud and Experience Cloud Build robust applications using Apex, Lightning Web Components (LWC), APIs, and integration frameworks Deliver solutions supporting omnichannel contact center capabilities, including: Voice and call center integrations Live chat and digital engagement Email-to-case and case management workflows Agentic AI capabilities Lead end-to-end delivery from discovery through deployment Drive technical design, architecture decisions, and solution strategy Ensure production stability, performance, and issue resolution Own release planning, including after-hours deployments when needed Collaborate with Product, Architecture, and cross-functional teams to deliver business outcomes Mentor engineers and promote best practices in code quality, CI/CD, and development standards Drive innovation by incorporating AI-driven and agentic capabilities (e.g., Agentforce, AWS Bedrock) Identify opportunities to enhance advisor and client experiences through automation and intelligent insights Partner with vendors and third-party providers to deliver scalable, high-quality solutions What We're Looking For 7+ years of software development experience, including Salesforce development Strong expertise in Apex, LWC, Salesforce platform capabilities, and integrations Experience working in contact center or omnichannel environments (voice, chat, case management) Proven ability to lead projects, drive decisions, and own end-to-end outcomes Experience delivering solutions in Agile environments Exposure to cloud technologies (AWS preferred) and modern architectures Strong problem-solving, communication, and stakeholder management skills A proactive mindset with a passion for innovation, AI, and continuous improvement