Senior Market Manager

<div class="content-intro"><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.</span></p></div><p><span style="font-family: arial, helvetica, sans-serif; color: rgb(0, 0, 0); font-size: 10pt;"><strong>The Difference You will Make:</strong></span></p> <p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">As a Luxe Senior Market Manager, you will drive supply growth for Airbnb Luxe in your assigned geographies — acquiring new listings and cultivating host relationships that define Luxe. You will serve as the on-the-ground market expert, combining&nbsp; deep knowledge of luxury real estate and travel landscape with a consultative, relationship-first approach to acquisition and account management.</span></p> <p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">You will work with Luxe Guest Services, Content &amp; Quality, and cross-functional teams to ensure every home meets Airbnb Luxe's standards. This role is equally focused on strategic growth and day-to-day excellence - you'll be equally comfortable prospecting net-new hosts, conducting business reviews, and rolling up your sleeves to solve host challenges.</span></p> <p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>A Typical Day:&nbsp;</strong></span></p> <h3><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>Supply Acquisition &amp; Pipeline Development</strong></span></h3> <ul> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Lead net-new host and listing acquisition in assigned markets, moving qualified leads through the funnel to meet and exceed quarterly supply goals</span></li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Prospect and identify high-quality homes through external research, networking, and partnerships with luxury real estate professionals, property managers, and operators</span></li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Qualify incoming leads and deliver fully vetted hosts and listings to the onboarding team with clear handoff documentation</span></li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Compellingly articulate Airbnb Luxe's value proposition across all formats — phone, email, in-person — tailored to the luxury audience</span></li> </ul> <h3><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>Market Development &amp; Launches</strong></span></h3> <ul> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Own new market launches end-to-end, including lead generation, host recruitment, coordination with Home Quality and Guest Services, and post-launch performance monitoring</span></li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Develop a nuanced understanding of your markets: desirable neighborhoods, architectural styles, design aesthetics, pricing trends, seasonality, and the competitive landscape</span></li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Build and maintain localized pitches that resonate with luxury homeowners and real estate professionals in your region</span></li> </ul> <h3><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>Host Account Management &amp; Optimization</strong></span></h3> <ul> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Manage a portfolio of Luxe hosts, serving as their primary point of contact and trusted advisor</span></li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Conduct regular business reviews and optimization calls to uncover challenges, identify growth opportunities, and provide data-driven recommendations</span></li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Support onboarding of new listings for assigned hosts, ensuring a seamless experience</span></li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Design and deploy strategies to manage and optimize long-tail hosts across your markets</span></li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Improve listing bookability through performance analysis and targeted host education</span></li> </ul> <h3><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>Cross-Functional Collaboration &amp; Escalations</strong></span></h3> <ul> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Act as the primary liaison between assigned hosts and internal teams (Guest Services, Content &amp; Quality, Product, Policy) for escalated issues and strategic initiatives</span></li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Serve as an effective "air traffic controller" — routing host requests to the right internal resources while maintaining direct host accessibility</span></li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Cascade host feedback to relevant stakeholders to inform product and policy decisions</span></li> <li style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Educate host