Head of Customer Service

Head of Customer Service, this full-time position involves leading the transformation of customer service through AI integration, managing the CS team, and collaborating with various departments to enhance service delivery. Key Responsibilities Lead the AI transformation of the customer service team and define automation processes Set direction for the CS team, providing coaching and ensuring readiness for transformation Own knowledge base maintenance and collaborate with cross-functional teams to prioritize customer needs Required Qualifications 8+ years of experience in customer experience, support, or operations Strong understanding of AI applications in customer service Ability to coordinate across teams without direct authority Demonstrated people leadership and organizational discipline Experience using data and metrics to evaluate performance and identify improvements