Staff Site Reliability Engineer (x/f/m)

<h3><strong>Your Impact</strong></h3> <p>We are looking for a <strong>Staff Site Reliability Engineer</strong> to join our SRE team dedicated to platform reliability within Platform Engineering.</p> <p>Your mission will be to act as a technical leader driving Doctolib's reliability and scalability at a European scale, ensuring our platform remains reliable, debuggable, and resilient across infrastructure, observability, and cross-cutting reliability initiatives. You will play a pivotal role in a team driving reliability standards across 170+ applications, contributing directly to supporting 520,000 health professionals and 90 million patients in their daily healthcare journey.</p> <p>This role sits at the intersection of infrastructure, developer experience, and product engineering. You'll act as a technical leader and strategic partner to SREs, software engineers, and product teams, guiding decisions, mentoring engineers, and driving cross-cutting initiatives that elevate our operational maturity.</p> <h3><strong>What you'll do</strong></h3> <p>Your responsibilities include but are not limited to:</p> <ul> <li>Lead large-scale cross-cutting reliability initiatives across the platform, spanning infrastructure automation, observability, and incident management</li> <li>Identify and drive improvements to incident detection, response, and postmortem analysis capabilities</li> <li>Define and evolve SLOs, error budgets, and alerting standards across multiple product teams</li> <li>Take part in the on-call rotation, and actively contribute to improving our on-call experience by refining alerting, reducing noise, and ensuring actionable telemetry</li> <li>Serve as a mentor and technical coach to senior engineers, helping elevate the craft of reliability engineering across the company</li> <li>Influence strategic decisions by providing technical guidance to leadership and representing reliability engineering in architectural reviews and platform discussions</li> <li>Partner with software engineering teams to embed reliability practices early in the development lifecycle</li> </ul> <h2><strong>Who you are</strong></h2> <p>Before you read on: if you don't have the exact profile described below, but you feel this job description matches your skill set, we still encourage you to apply.</p> <p><strong>You'll be a great fit if you:</strong></p> <ul> <li>Have extensive experience (8+ years) in SRE, platform engineering, or infrastructure roles within a large-scale, multi-team production environment</li> <li>Have proven experience with cloud platforms such as AWS, GCP, or Azure</li> <li>Have strong experience with containerization and orchestration technologies, Kubernetes is a must, its deployment and scaling strategies ecosystem</li> <li>Have implemented and operated SLIs, SLOs, and error budgets in production</li> <li>Have experience managing on-call rotations and leading incident response in high-stakes environments</li> <li>Have a strong systems engineering background with fluency in at least one backend programming language (e.g., Go, Python, Ruby)</li> <li>Have a proven ability to lead through influence: setting technical direction, driving consensus, and mentoring engineers across teams</li> <li>Are comfortable balancing long-term architecture work with fast, iterative improvements</li> <li>Have clear, concise communication skills, both written and verbal, with the ability to drive alignment in ambiguous environments</li> <li>Partner with feature teams to accelerate their production readiness, providing hands-on guidance on reliability best practices, launch reviews, and operational standards before go-live</li> <li>Are fluent in English</li> </ul> <p><strong>It would be fantastic if you:</strong></p> <ul> <li>Have deep expertise in observability tooling and architecture (logging, tracing, metrics)</li> <li>Have experience designing and operating high-scale telemetry pipelines and working with developers to improve instrumentation quality</li> <li>Appreciate working in regulated environments, healthcare, fintech, or similar; at Doctolib, data privacy and compliance are part of every engineering decision</li> <li>Care about reliability enablement, golden paths, runbooks, shared libraries</li> </ul> <h2><strong>Life at Doctolib Tech</strong></h2> <ul> <li>Our solutions are built on a single fully cloud-native platform that supports web and mobile app interfaces, multiple languages, and is adapted to country and healthcare specialty requirements.</li> <li>Our stack is composed of Rails, TypeScript, Java, Python, Kotlin, Swift, and React Native.</li> <li>We leverage AI ethically across our products to empower patients and health professionals. Discover our AI vision<a href="https://careers.doctolib.com/ai-careers/"> here</a>.</li> </ul> <p>Want to learn more about our tech culture and environment? Visit the<a href="https://careers.doctolib.com/tech-doctolib/"> Doctolib Tech site</a>.</p> <h2><strong>What we offer</strong></h2> <ul> <li>A Deutschlandticket (Germany-wide public transport pass) fully paid for by Doctolib</li> <li>28 vacation days + 1 additional day for each full calendar year of employment (up to a maximum of 30 days)</li> <li>Work from abroad for up to 10 days per year thanks to our flexibility days policy</li> <li>Company health insurance with great supplementary benefits through our partner Allianz</li> <li>Company pension scheme (bAV) through Allianz with an employer subsidy of 40% (15% within the probationary period)</li> <li>The Doctolib Parent Care program, which includes one month additional parental leave and much more</li> <li>Enrollment in Doctolib's long-term employee value sharing plan called DoctoGrowth</li> <li>Free mental health and coaching services through our partner Moka.care</li> <li>Subsidized sports membership through our partner Urban Sports Club</li> <li>A flexible workplace policy offering both hybrid and office-based mode</li> <li>Alongside healthy snacks and our regular breakfast buffet, we provide a subsidized meal benefit</li> <li>For caregivers and workers with disabilities, a package including an adaptation of the remote policy, extra days off for medical reasons, and psychological support</li> <li>Relocation support in case of international mobility</li> <li>Access to the best AI tools for coding, development and dedicated training</li> </ul> <h2><strong>Our interview process</strong></h2> <ul> <li>Recruiter Interview</li> <li>System Design Interview</li> <li>Technical SRE Interview</li> <li>Behavioral Interview</li> <li>At least one reference check</li> </ul> <p>We want your experience to be clear, respectful, and transparent. Learn more about our hiring process on our<a href="https://careers.doctolib.com/tech-doctolib/getting-hired/"> candidate experience page</a>.</p> <h2><strong>Job details</strong></h2> <ul> <li>Permanent position</li> <li>Tech stack: Kubernetes, Terraform, AWS / GCP, Prometheus, OpenTe