Principal, Product Manager, Customer Growth

For our client, we are seeking a Principal Product Manager Customer Growth to join the team of a leader in the Retail & Consumer Goods space. This role will shape product priorities that connect customer needs, business goals, and practical execution. You will partner with engineering, design, analytics, and go-to-market teams to define opportunities, prioritize work, and deliver measurable product outcomes. The position offers the opportunity to influence roadmap direction while improving customer experience and business performance within a consumer-facing environment. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $143,000 – $286,000 annually Responsibilities Lead AI-driven growth and personalization initiatives in customer engagement Establish strategy and roadmap for improving engagement and retention Execute experimentation frameworks to optimize customer experiences Collaborate with Engineering and Data Science teams to develop products Analyze behavioral signals to drive actionable insights Influence and communicate effectively with executive-level stakeholders Connect user insights to scalable platform capabilities Qualifications 8+ years of Product Management experience in tech/data-heavy environments Strong analytical and quantitative problem-solving skills Experience leading cross-functional initiatives with Engineering and Data Science Proven ownership of products with measurable business impact Background in AI/ML products, personalization systems, or growth platforms Familiarity with customer engagement and CRM ecosystems Fluency in technical concepts related to data platforms and APIs Benefits Medical, vision, and dental coverage 401(k) with company stock purchase options Paid time off including parental and family care leave Company-paid life insurance and disability coverage Adoption and surrogacy expense reimbursement Live Better U education benefit program covering tuition and fees Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.