Chief of Staff – Consumer Banking

Piper Companies is seeking a Chief of Staff – Consumer Banking to support the Senior Vice President of Consumer Banking for a nationally recognized credit union headquartered in Mclean, VA. The Chief of Staff – Consumer Banking will serve as a strategic partner and trusted extension of executive leadership, helping drive operational alignment, strategic initiatives, cross-functional execution, and organizational communication across a diverse consumer lending portfolio. This position will be hybrid in Mclean, VA, requiring onsite work at least 3 days per week. Responsibilities of the Chief of Staff – Consumer Banking include: • Serve as a strategic partner and operational liaison to the SVP of Consumer Banking • Coordinate and prioritize cross-functional initiatives across lending products, operations, technology, and business teams • Identify organizational bottlenecks, operational risks, and process gaps while driving resolution strategies • Facilitate communication and alignment between executive leadership, internal teams, and external vendors • Support strategic planning, executive presentations, leadership communications, and organizational initiatives • Oversee and manage high-priority workstreams, project timelines, and program-level deliverables • Act as a central point of coordination for key operational and strategic initiatives within the consumer banking organization • Partner with stakeholders across technology, operations, finance, compliance, and product teams to drive execution • Assist with governance, reporting, operational reviews, and executive-level decision support • Support vendor coordination, partner management, and ongoing business optimization efforts • Drive accountability and follow-through across multiple simultaneous initiatives in a fast-paced environment Qualifications for the Chief of Staff – Consumer Banking include: • 7+ years of experience in consumer banking, financial services, lending operations, program management, consulting, or strategic business operations • Strong understanding of consumer lending products, banking operations, or member-focused financial services environments • Experience managing cross-functional programs, operational initiatives, or executive-level business operations • Excellent communication, organizational, and stakeholder management skills • Ability to operate effectively in highly visible executive-facing environments • Strong problem-solving, analytical, and strategic thinking capabilities • Experience balancing tactical execution with long-term organizational planning • Proven ability to influence across business and technical teams without direct authority • Bachelor’s degree in Business, Finance, Information Systems, or related field preferred Preferred Qualifications for the Chief of Staff – Consumer Banking include: • Experience supporting executive leadership within banking, fintech, or credit union environments • Background in program management, consulting, or operational transformation initiatives • Familiarity with lending technology platforms, operational reporting, or business process optimization • MBA or advanced business degree • PMP or related project/program management certifications Compensation for the Chief of Staff – Consumer Banking includes: • Salary Range: $140,000 - $160,000 depending on experience • Comprehensive Benefits: Medical, Dental, Vision, PTO, Paid Holidays, 401(k), Bonus Eligibility, and Long-Term Growth Opportunities This job opens for applications on 5/26/2026. Applications for this job will be accepted for at least 30 days from the posting date. Keywords: Chief of Staff, Consumer Banking, Banking Operations, Lending Operations, Strategic Operations, Executive Business Partner, Financial Services, Consumer Lending, Program Management, Business Operations, Executive Leadership, Credit Union, Lending Portfolio, Strategic Planning, Cross-Functional Leadership, Vendor Management, Operational Excellence, Techno-Functional, Banking Strategy, Tysons Corner VA, Hybrid Jobs