Customer service executive

Customer Service Executive Company: INVICTA LINUX LIMITED Location: Montgomery, Alabama, United States Employment Type: Full-Time Salary: $34,000 - $40,000 per annum Job Overview INVICTA LINUX LIMITED is a leading technology consulting and solutions company specialising in open-source systems, Linux-based infrastructure, and enterprise IT services. We help organisations harness the power of Linux to build secure, scalable, and cost-effective technology environments. We are seeking a dedicated and professional Customer Service Executive to join our team. The successful candidate will be a primary point of contact for our valued clients, ensuring a consistently high level of service and satisfaction. This role is crucial for maintaining strong client relationships and supporting our mission to deliver exceptional technical solutions. Responsibilities • Serve as the first point of contact for all client enquiries, providing prompt and effective support via email, phone, and our ticketing system. • Professionally manage and resolve client issues, escalating complex technical queries to the relevant internal teams when necessary. • Maintain accurate and detailed records of all client communications and activities within our CRM system. • Develop a deep understanding of our services to effectively address client questions and support their needs. • Proactively build and maintain strong, long-lasting relationships with our enterprise clients. • Gather client feedback and collaborate with internal teams to improve our products, services, and overall customer experience. • Assist with the client onboarding process, ensuring a smooth and positive transition. Qualifications • Proven experience in a customer service, client support, or account management role, preferably within a B2B or technology company. • Exceptional verbal and written communication skills with a professional and personable demeanour. • Strong problem-solving skills and the ability to think critically to find effective solutions for clients. • Excellent organisational and time-management skills, with the capacity to prioritise tasks in a fast-paced environment. • Proficiency in standard office software and experience using CRM systems. • A genuine interest in technology and a willingness to learn about Linux and open-source systems is highly desirable. • Must be eligible to work in the United States.