Senior Manager - Core Operations

<p><strong>CoreOps Senior Manager – Payments, Non-Payments &amp; Enablement</strong></p> <p>We believe in the everyday hero. Those who have the courage to follow their passion and who have the strength and determination to realize their dreams.</p> <p>Small business owners are at the heart of all we do, so we're creating powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that small business owners can be successful doing what they love.&nbsp;</p> <p><strong>About The Role</strong></p> <p>This role leads Core Operations (CoreOps) in LATAM, owning the operational performance and resilience of three core areas: Payments, Non-Payments, and Enablement.</p> <p>The CoreOps Leader is accountable for ensuring that critical operational processes function reliably, efficiently, and at scale. This includes the end-to-end transaction lifecycle, non-transactional products that complement the core payments offering, and the onboarding and risk processes that enable sustainable growth.</p> <p>This is a leadership role, not an execution role. The primary responsibility is to set direction, establish clear ownership, and enable teams to perform, ensuring operational stability while supporting the company’s long-term growth and profitability.</p> <p><strong>What You’ll Do</strong></p> <ul> <li>Lead and develop a cross-functional CoreOps team, structured around Payments, Non-Payments and Enablement.</li> <li>Ensure the stability and resilience of own acquiring operations, including settlement, payouts, and reconciliation.</li> <li>Be accountable for payout execution, ensuring funds are delivered on time, predictably, and with minimal manual intervention.</li> <li>Oversee operational performance of non-transactional products such as the SumUp Business Account, subscriptions, and electronic invoicing (DTE), ensuring they meet defined quality and reliability standards.</li> <li>Ensure onboarding, activation, and risk processes operate efficiently while complying with evolving regulatory requirements.</li> <li>Establish clear accountability, KPIs, and ownership across the team, enabling autonomy and reducing single points of failure.</li> <li>Partner closely with Finance and Accounting to ensure operational costs, settlements, and reconciliation are accurately reflected in financial reporting and P&amp;L.</li> <li>Collaborate with Support, Customer Success, Acquisition, Compliance, Product, and Engineering teams to align operational execution with business priorities.</li> <li>Drive continuous improvement and contribute to regional initiatives, including cross-market operational synergies and shared operating models.</li> </ul> <p><strong>What You’ll Need</strong></p> <h4>Must Have</h4> <ul> <li>Proven experience leading teams in complex operational environments.</li> <li>Strong people leadership skills, with the ability to delegate ownership, build trust, and drive execution through others.</li> <li>Strong stakeholder management skills, with experience working across Operations, Finance, Accounting, Compliance, Engineering or Commercial teams.</li> <li>Ability to operate effectively in ambiguous, high-impact environments and prioritize across multiple critical workstreams.</li> </ul> <h4>Nice to Have</h4> <ul> <li>Solid understanding of the payments industry at a conceptual and operational level (e.g. acquiring, payment flows, settlement), sufficient to make informed decisions without starting from zero.</li> <li>Experience in fintech, payments, or financial services operations.</li> <li>Exposure to non-payments products such as digital accounts, subscriptions, invoicing, or lending.</li> <li>Experience working in regional or multi-market setups, particularly in LATAM.</li> <li>Familiarity with regulatory or onboarding-related operational processes.</li> </ul> <p><strong>Why you should join SumUp</strong></p> <ul> <li>Opportunity to lead one of the most critical operational areas in LATAM.</li> <li>High-impact role with direct influence on merchant experience, financial performance, and scalability.</li> <li>Autonomy to shape team structure, operating model, and execution standards.</li> <li>Collaborative, purpose-driven environment with global exposure.</li> <li>Competitive compensation and benefits.</li> </ul><div class="content-conclusion"><p><strong>Job Application Tip</strong></p> <p><span style="font-weight: 400;">We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.</span></p></div>