Partner Success Specialist Central European Market (Based in Germany)

Your mission

We are looking for a Partner Success Specialist to work with our sports clubs in the Central European region, with a primary focus on Germany (Germany based role).
As a Partner Success Specialist, you’ll play a key role in building and maintaining strong relationships between sports clubs and Playtomic. If you are someone who has a tremendous amount of energy, curiosity and is persuasive… this is the role for you!

What you’ll be doing

• Build long-term relationships with our top partner clubs through proactive and regular communication, supporting their needs and driving engagement with our platform, including weekly and monthly business reviews and face-to-face meetings.
• Willingness to travel up to 15% and visit partner clubs for face-to-face meetings across Germany
• Improve operational performance of our partner clubs making sure we always deliver the best service to our clubs and players while increasing Playtomic’s revenue
• Onboard new partner clubs to our platform by providing them with all the information and tools they need to start working
• Conduct demo calls with new prospects
• Reduce partner churn by maintaining a very close relationship and being their preferred partner
• Identify and analyze the needs of churned and inactive partners in order to build an action plan for reactivation

Who you’ll be playing with

You'll be working closely with and reporting to the Regional Director. You'll be part of a wider team of Partner Strategic Consultants, each managing their own region.

Our Ideal "Player"

• 2-4 years of work experience in Key Account Management, Sales or Customer Success roles
• Preferred: Experience in the padel industry
• Data driven personality
• German native or fluent proficiency / Professional fluency in English (business level)
• Knowledge of padel industry
• Expertise in Excel/Google Sheets is a must
• Strong negotiation, communication, and interpersonal skills
• Problem solver, highly organized and detail oriented
• Comfortable working in a fast-paced, high-growth and high-performance organization

Extra points

• Experience in the padel industry
• Experience with Hubspot is a plus
• Racket-sports lover!

What’s in it for you

• Salary: Depending on experience, to be discussed in the meeting with People Team
• Budget for personal training
• Holidays according to the country based + day off on your birthday + 2 days off for Wellness days in August.
• 1 additional day off per year worked.
• Perks related to the brand and our sponsorship agreements
• Summer work schedule (July-August 7h/day Monday to Friday)
• Languages Classes

Our hiring process

Last, and for you to start warming up, we want to show you whatour process looks like:

• Technical Interview with the Hiring Manager Manager
• People Interview - cultural fit + conditions of the offer
• Final Interview with VP New Markets

About PLAYTOMIC We're the world's largest racket sports app, facilitating court bookings, player connections, and community engagement. With trust from investors globally, we're leading the charge in sports digitalization, with a diverse team spanning the globe.

Take a look to our candidate playbook!

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